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Total Signatures Received: 1641


iPhone 5 - Power Button Defect


This petition is regarding the defect on iPhone 5 power button which wears out in about 13-14 months of usage just after you go out of warranty. Apple is aware of this issue but chooses not to accept this as a defect. Affected users have to pay $269 USD or equivalent in other currencies to replace their phone with a refurbished phone. There is no repair option according to Apple.

We, the signers of this petition are very upset and believe Apple needs to take action or will lose our loyalty.

We believe if the number of votes goes high enough, Apple may start a recall program. Please encourage anyone experiencing this problem to sign this petition here.

Please note, we are NOT against Apple, nor trying to destroy Apple's reputation here. We have contacted Apple Customer Support and tried to resolve the matter with Apple first but Apple is taking the stance of "not my problem" and has instructed their Genius and Management staff to blame the customer for not having bought extended AppleCare coverage.



Please sign the petition only if you are affected:

Your Name (Required but only the first few letters of your name will be shown to the public)

Your Comment (Public)


Your Email (Required but will not be shown to the public)

Your Region (Public)

CAPTCHA codePlease enter the text in the box below:

- By Signing this, I certify that my iPhone 5 has the issue mentioned above and officially asking Apple to issue a re-call program to fix this problem.



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http://www.zohra.org/%D8%B4%D8%B1%D9%83%D8%A9-%D8%B1%D8%B4-%D9%85%D8%A8%D9%8A%D8%AF%D8%A7%D8%AA-%D8%A8%D8%A7%D9%84%D8%B1%D9%8A%D8%A7%D8%B6-0551033240-0566135423/
http://www.kahtani.net/
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http://www.kahtani.net/%D8%B4%D8%B1%D9%83%D8%A9-%D9%85%D9%83%D8%A7%D9%81%D8%AD%D8%A9-%D8%AD%D8%B4%D8%B1%D8%A7%D8%AA-%D8%A8%D8%A7%D9%84%D8%B1%D9%8A%D8%A7%D8%B6/
http://www.kahtani.net/%D8%B4%D8%B1%D9%83%D8%A9-%D8%AA%D8%AE%D8%B2%D9%8A%D9%86-%D8%A7%D8%AB%D8%A7%D8%AB/
http://www.kahtani.net/%D8%B4%D8%B1%D9%83%D8%A9-%D9%86%D9%82%D9%84-%D8%A7%D8%AB%D8%A7%D8%AB-%D8%A7%D9%84%D8%B1%D9%8A%D8%A7%D8%B6/
http://www.kahtani.net/%d8%ba%d8%b3%d9%8a%d9%84-%d8%ae%d8%b2%d8%a7%d9%86%d8%a7%d8%aa/%d8%b4%d8%b1%d9%83%d8%a9-%d8%aa%d9%86%d8%b8%d9%8a%d9%81-%d8%ae%d8%b2%d8%a7%d9%86%d8%a7%d8%aa-%d8%a8%d8%a7%d9%84%d8%b1%d9%8a%d8%a7%d8%b6/

shim*** 2014-09-02 12:40:41

 

 

 

[URL=http://www.dr-wael.org/]دكتور جراحات العظام والعمود الفقرى[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%85%d9%84%d9%8a%d8%a9-%d9%85%d9%86%d8%b8%d8%a7%d8%b1-%d8%b1%d9%83%d8%a8%d8%a9/]عملية منظار ركبة[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%85%d9%84%d9%8a%d8%a9-%d8%aa%d8%ba%d9%8a%d9%8a%d8%b1-%d9%85%d9%81%d8%b5%d9%84-%d8%a7%d9%84%d9%81%d8%ae%d8%b0/]عملية تغيير مفصل الفخذ[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%85%d9%84%d9%8a%d8%a9-%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%85%d9%81%d8%b5%d9%84-%d8%a7%d9%84%d9%88%d8%b1%d9%83/]عملية استبدال مفصل الورك[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%84%d8%a7%d8%ac-%d8%ae%d8%b4%d9%88%d9%86%d8%a9-%d9%85%d9%81%d8%b5%d9%84-%d8%a7%d9%84%d8%ad%d9%88%d8%b6/]علاج خشونة مفصل الحوض[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%84%d8%a7%d8%ac-%d8%ae%d8%b4%d9%88%d9%86%d8%a9-%d9%85%d9%81%d8%b5%d9%84-%d8%a7%d9%84%d9%81%d8%ae%d8%b0/]علاج خشونة مفصل الفخذ[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%85%d9%84%d9%8a%d8%a9-%d8%aa%d8%ba%d9%8a%d9%8a%d8%b1-%d9%85%d9%81%d8%b5%d9%84-%d8%a7%d9%84%d8%b1%d9%83%d8%a8%d8%a9/]عملية تغيير مفصل الركبة[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%84%d8%a7%d8%ac-%d8%ae%d8%b4%d9%88%d9%86%d8%a9-%d8%a7%d9%84%d8%b1%d9%83%d8%a8%d8%a9/]علاج خشونة الركبة[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%84%d8%a7%d8%ac-%d8%ae%d8%b4%d9%88%d9%86%d8%a9-%d8%a7%d9%84%d9%85%d9%81%d8%a7%d8%b5%d9%84/]علاج خشونة المفاصل[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%84%d8%a7%d8%ac-%d9%83%d8%b3%d9%88%d8%b1-%d8%a7%d9%84%d8%b9%d8%b8%d8%a7%d9%85/]علاج كسور العظام[/URL]
[URL=http://www.dr-wael.org/%d8%ac%d8%b1%d8%a7%d8%ad%d8%a9-%d8%a7%d9%84%d8%b9%d8%b8%d8%a7%d9%85-%d9%88%d8%a7%d9%84%d9%85%d9%81%d8%a7%d8%b5%d9%84/]جراحة العظام والمفاصل[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%84%d8%a7%d8%ac-%d8%a7%d9%84%d8%b9%d9%85%d9%88%d8%af-%d8%a7%d9%84%d9%81%d9%82%d8%b1%d9%8a-%d8%a8%d8%af%d9%88%d9%86-%d8%ac%d8%b1%d8%a7%d8%ad%d8%a9/]علاج العمود الفقري بدون جراحة[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%85%d9%84%d9%8a%d8%a9-%d8%aa%d8%ba%d9%8a%d9%8a%d8%b1-%d9%85%d9%81%d8%b5%d9%84-%d8%a7%d9%84%d8%ad%d9%88%d8%b6/]عملية تغيير مفصل الحوض[/URL]
[URL=http://www.dr-wael.org/%d8%aa%d8%ba%d9%8a%d9%8a%d8%b1-%d9%85%d9%81%d8%b5%d9%84-%d8%a7%d9%84%d8%b1%d9%83%d8%a8%d8%a9/]تغيير مفصل الركبة[/URL]
[URL=http://www.dr-wael.org/%d8%b9%d9%84%d8%a7%d8%ac-%d8%a7%d9%84%d8%a7%d9%85-%d8%a7%d9%84%d9%85%d9%81%d8%a7%d8%b5%d9%84/]علاج الام المفاصل[/URL]
[URL=http://www.dr-wael.org/%d8%ac%d8%b1%d8%a7%d8%ad%d8%a9-%d8%a7%d9%84%d8%b9%d8%b8%d8%a7%d9%85/]جراحة العظام[/URL]
[URL=http://www.zahraa7.org/%D9%86%D9%82%D9%84-%D8%B9%D9%81%D8%B4-%D8%AC%D8%AF%D8%A9/]نقل عفش مكة[/URL]
[URL=http://www.zahraa7.org/%D8%B4%D8%B1%D9%83%D8%A9-%D9%86%D9%82%D9%84-%D8%A7%D8%AB%D8%A7%D8%AB-%D8%A8%D8%A7%D9%84%D8%B1%D9%8A%D8%A7%D8%B6/]شركة نقل اثاث بالرياض[/URL]
[URL=http://www.jeddah7.com/%D8%B2%D8%B1%D8%A7%D8%B9%D8%A9-%D8%AD%D8%AF%D8%A7%D8%A6%D9%82-%D8%A8%D8%AC%D8%AF%D8%A9/]زراعة حدائق بجدة[/URL]
[URL=http://www.jeddah7.com/%D8%AA%D9%86%D8%B3%D9%8A%D9%82-%D8%AD%D8%AF%D8%A7%D8%A6%D9%82-%D8%A8%D8%AC%D8%AF%D8%A9/]تنسيق حدائق بجدة[/URL]
[URL=http://www.jeddah7.com/%D8%AA%D9%88%D8%B1%D9%8A%D8%AF-%D8%B4%D8%AA%D9%84%D8%A7%D8%AA-%D8%B2%D8%B1%D8%A7%D8%B9%D9%8A%D8%A9-%D8%A8%D8%AC%D8%AF%D8%A9/]توريد شتلات زراعية بجدة[/URL]
[URL=http://www.nsmat-jeddah.org/%D9%86%D9%82%D9%84-%D9%88%D8%AA%D8%AE%D8%B2%D9%8A%D9%86-%D8%A7%D9%84%D8%A7%D8%AB%D8%A7%D8%AB/%D9%86%D9%82%D9%84-%D8%B9%D9%81%D8%B4-%D8%AC%D8%AF%D8%A9/]نقل عفش جدة[/URL]
[URL=http://www.nsmat-jeddah.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D8%A7%D9%84%D8%AA%D9%86%D8%B8%D9%8A%D9%81/%D8%B4%D8%B1%D9%83%D8%A9-%D8%AA%D9%86%D8%B8%D9%8A%D9%81-%D8%A8%D8%AC%D8%AF%D8%A9/]شركة تنظيف بجدة[/URL]
[URL=http://www.nsmat-jeddah.org/%D9%85%D9%83%D8%A7%D9%81%D8%AD%D8%A9-%D8%A7%D9%84%D8%AD%D8%B4%D8%B1%D8%A7%D8%AA-%D9%88%D8%B1%D8%B4-%D8%A7%D9%84%D9%85%D8%A8%D9%8A%D8%AF%D8%A7%D8%AA/%D8%B4%D8%B1%D9%83%D8%A7%D8%AA-%D8%B1%D8%B4-%D8%A7%D9%84%D9%85%D8%A8%D9%8A%D8%AF%D8%A7%D8%AA-%D8%A7%D9%84%D8%AD%D8%B4%D8%B1%D9%8A%D8%A9-%D8%A8%D8%AC%D8%AF%D8%A9/]شركات رش المبيدات الحشرية بجدة[/URL]
[URL=http://riyadh-cleaning.com/%D8%B4%D8%B1%D9%83%D8%A9-%D9%86%D9%82%D9%84-%D8%A7%D8%AB%D8%A7%D8%AB-%D8%A8%D8%A7%D9%84%D8%B1%D9%8A%D8%A7%D8%B6/]شركة نقل اثاث بالرياض[/URL]
[URL=http://riyadh-cleaning.com/%D8%B4%D8%B1%D9%83%D8%A9-%D8%B1%D8%B4-%D9%85%D8%A8%D9%8A%D8%AF%D8%A7%D8%AA-%D8%A8%D8%A7%D9%84%D8%B1%D9%8A%D8%A7%D8%B6/]شركة رش مبيدات بالرياض[/URL]
[URL=http://riyadh-cleaning.com/%D8%B4%D8%B1%D9%83%D8%A9-%D8%AA%D9%86%D8%B8%D9%8A%D9%81-%D8%AE%D8%B2%D8%A7%D9%86%D8%A7%D8%AA-%D8%A8%D8%A7%D9%84%D8%B1%D9%8A%D8%A7%D8%B6/]غسيل خزانات بالرياض[/URL]
[URL=http://www.rehab-aldammam.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D8%A7%D9%84%D8%AA%D8%B3%D9%84%D9%8A%D9%83-%D9%88%D9%83%D8%B4%D9%81-%D8%A7%D9%84%D8%AA%D8%B3%D8%B1%D8%A8%D8%A7%D8%AA/%D8%B4%D8%B1%D9%83%D8%A9-%D8%AA%D8%B3%D9%84%D9%8A%D9%83-%D9%85%D8%AC%D8%A7%D8%B1%D9%8A-%D8%A8%D8%A7%D9%84%D8%AF%D9%85%D8%A7%D9%85/]شركة تسليك مجاري بالدمام[/URL]
[URL=http://www.rehab-aldammam.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D9%85%D9%83%D8%A7%D9%81%D8%AD%D8%A9-%D8%A7%D9%84%D8%AD%D8%B4%D8%B1%D8%A7%D8%AA-%D9%88%D8%B1%D8%B4-%D8%A7%D9%84%D9%85%D8%A8%D9%8A%D8%AF%D8%A7%D8%AA/%D8%B4%D8%B1%D9%83%D8%A9-%D9%85%D9%83%D8%A7%D9%81%D8%AD%D8%A9-%D8%AD%D8%B4%D8%B1%D8%A7%D8%AA-%D8%A8%D8%A7%D9%84%D8%AF%D9%85%D8%A7%D9%85/]شركة مكافحة حشرات بالدمام[/URL]
[URL=http://www.rehab-aldammam.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D9%85%D9%83%D8%A7%D9%81%D8%AD%D8%A9-%D8%A7%D9%84%D8%AD%D8%B4%D8%B1%D8%A7%D8%AA-%D9%88%D8%B1%D8%B4-%D8%A7%D9%84%D9%85%D8%A8%D9%8A%D8%AF%D8%A7%D8%AA/%D8%B4%D8%B1%D9%83%D8%A9-%D8%B1%D8%B4-%D9%85%D8%A8%D9%8A%D8%AF%D8%A7%D8%AA-%D8%A8%D8%A7%D9%84%D8%AF%D9%85%D8%A7%D9%85/]شركة رش مبيدات بالدمام  [/URL]
[URL=http://www.rehab-jeddah.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D8%B9%D8%B2%D9%84-%D9%88%D8%AA%D9%86%D8%B8%D9%8A%D9%81-%D8%A7%D9%84%D8%AE%D8%B2%D8%A7%D9%86%D8%A7%D8%AA/%D8%B4%D8%B1%D9%83%D8%A9-%D8%AA%D9%86%D8%B8%D9%8A%D9%81-%D8%AE%D8%B2%D8%A7%D9%86%D8%A7%D8%AA-%D8%A8%D8%AC%D8%AF%D8%A9/]شركة تنظيف خزانات بجدة[/URL]
[URL=http://www.rehab-jeddah.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D8%A7%D9%84%D8%AA%D8%B3%D9%84%D9%8A%D9%83-%D9%88%D9%83%D8%B4%D9%81-%D8%A7%D9%84%D8%AA%D8%B3%D8%B1%D8%A8%D8%A7%D8%AA/%D8%B4%D8%B1%D9%83%D8%A9-%D8%AA%D8%B3%D9%84%D9%8A%D9%83-%D9%85%D8%AC%D8%A7%D8%B1%D9%89-%D8%A8%D8%AC%D8%AF%D8%A9/]شركة شفط صرف صحي بجدة[/URL]
[URL=http://www.rehab-jeddah.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D8%B9%D8%B2%D9%84-%D9%88%D8%AA%D9%86%D8%B8%D9%8A%D9%81-%D8%A7%D9%84%D8%AE%D8%B2%D8%A7%D9%86%D8%A7%D8%AA/%D8%B4%D8%B1%D9%83%D8%A9-%D8%B9%D8%B2%D9%84-%D8%AE%D8%B2%D8%A7%D9%86%D8%A7%D8%AA-%D8%A8%D8%AC%D8%AF%D8%A9/]شركة عزل خزانات بجدة[/URL]
[URL=http://www.nsmat-almadinah.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D8%A7%D9%84%D8%AA%D9%86%D8%B8%D9%8A%D9%81/%D8%B4%D8%B1%D9%83%D8%A9-%D8%AA%D9%86%D8%B8%D9%8A%D9%81-%D8%A8%D8%A7%D9%84%D9%85%D8%AF%D9%8A%D9%86%D8%A9-%D8%A7%D9%84%D9%85%D9%86%D9%88%D8%B1%D8%A9/]شركة تنظيف بالمدينة المنورة[/URL]
[URL=http://www.nsmat-almadinah.org/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D8%A7%D9%84%D8%AA%D9%86%D8%B8%D9%8A%D9%81/%D8%B4%D8%B1%D9%83%D8%A9-%D8%AA%D9%86%D8%B8%D9%8A%D9%81-%D9%85%D9%86%D8%A7%D8%B2%D9%84-%D8%A8%D8%A7%D9%84%D9%85%D8%AF%D9%8A%D9%86%D8%A9-%D8%A7%D9%84%D9%85%D9%86%D9%88%D8%B1%D8%A9/]شركة تنظيف منازل بالمدينة المنورة[/URL]
[URL=http://www.nsmat-almadinah.org/%D9%85%D9%83%D8%A7%D9%81%D8%AD%D8%A9-%D8%A7%D9%84%D8%AD%D8%B4%D8%B1%D8%A7%D8%AA-%D9%88%D8%B1%D8%B4-%D8%A7%D9%84%D9%85%D8%A8%D9%8A%D8%AF%D8%A7%D8%AA/%D9%85%D9%83%D8%A7%D9%81%D8%AD%D8%A9-%D8%AD%D8%B4%D8%B1%D8%A7%D8%AA-%D8%A8%D8%A7%D9%84%D9%85%D8%AF%D9%8A%D9%86%D8%A9-%D8%A7%D9%84%D9%85%D9%86%D9%88%D8%B1%D8%A9/]مكافحة حشرات بالمدينة المنورة[/URL]
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I own an iphone 5 and my power button barely works on one side and does not work at all on the right and barely works on the left. I have insurance. So all I'm asking is for you to think upon this and replace our phones.. Please and thank you. 


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Will*** USA, Maryland, Ellicott City. 2014-05-25 15:18:47

Dear Apple,

I have owned my iPhone 5 for a little over a year. Just last week the power button stopped working and now I cannot turn the phone off. I have never dropped my phone on a floor, pavement, or into a liquid. Please. Please, issue a recall. This is a horrible problem. I am a loyal Apple customer and own many Apple products, including an iMac and everything has worked perfectly. Please show your iPhone 5 customers how much you appreciate their business by issuing a recall.

Most sincerley,

~Will Burnham


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Jame*** United States 2014-05-22 10:13:37

Extremely dissappointed with Apple's quality control and customer service.  For an $800 phone, this problem should not exist more than it does.  I expected more than "you should of bought extended AppleCare coverage" from an Apple Store representative.


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Dani*** Northern California USA 2014-05-19 22:44:34

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SIVA*** Singapore 2014-05-18 11:46:56

YES I AM AFFECTED BY THIS PROBLEM. THE POWER BUTTON IS NOT WORKING PROPERLY


John*** Dubai 2014-05-18 08:10:05

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 My phone is 15 mos. old. Both buttons started giving problems about 4 mos. ago. It takes 6-20 presses to get them to work  and occasionally more than that !!! This is pathetic for a $700  phone


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Joel*** CA, United States 2014-05-13 21:10:34

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Ryan*** US 2014-05-12 16:47:10
home button does not always work. Must press for 5-10 secs.
Czar*** Asia- philippines 2014-05-12 03:42:02

 My iphone5's on-off button suddenly stopped working. I've only been using it for 15 months. 


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Button stopped working 6 months after I got phone!
shah*** oman 2014-05-09 01:52:01

Pame*** Canada 2014-05-07 19:18:25

 My I Phone 5 approximately 6mths old just stopped,froze... apparently having same issues as others

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Marc*** sao paulo 2014-05-07 17:11:36

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Dyla*** US 2014-05-06 23:15:20

 Same problem. Cant lock phone or restart. 


SG*** India 2014-05-06 11:44:34

Dean*** Hawaii 2014-05-06 03:08:15

 Iphone 5 power button not working, signing petition for all iphone 5s on family wireless account(3).


AKAS*** NORTH INDIA 2014-05-06 02:21:01

John*** Cleveland, Ohio 2014-05-05 22:39:39

I do affected by this faulty button, just about 13 month the warrenty goes out and this button started not able to shut down, I had to try many time to push the button, sometime it worked sometime it won't, I went to the store, they tried to sell me a new "same old model of iPhone 5" for couple hundred dollars. 


baw*** USA 2014-05-05 16:48:05
Took my iphone 5 for repair on sleep button, they gave me the lowest level memory "loaner" that does not work. They promised 5 - 7 days to fix, still waiting day 7 and they don't know when available. Local store manager will not answer phone and the folks at Apple are RUDE about the whole thing - tell me if I had bought Apple Care I wouldn't have had to get a repair. Local store has NO IDEA when phone will be returned. If you go into store to ask for help, they tell you to make an appointment and come back another day.
sush*** india 2014-05-05 08:30:32

Trev*** New York 2014-05-05 07:19:35

Leah*** Alberta 2014-05-05 01:29:33

Ashi*** USA 2014-05-05 00:15:06

Not able to lock the phone


Teja*** India 2014-05-04 23:41:39

After update of my phone IOS to 7 , i have been observing lot of problem in Lock button, though physically nothing isdamaged, Lock screen is not working at all.

I Purchased the phone on Sep 13 , now my mobile is out of warranty,


Terr*** Washington State 2014-05-04 14:05:22

 


Kare*** Kansas 2014-05-04 11:17:09

 iPhone power button is defective. Does not work


Juer*** Hong Kong 2014-05-04 09:55:59

Same problem here - power & lock button very unreponsive


Pim *** The Netherlands, Zwolle 2014-05-04 05:37:36

This is a serious problem!


Lees*** South Carolina 2014-05-03 15:07:13

 Power button is sticking...should be a recall ...


Lees*** South Carolina 2014-05-03 15:06:31

 Power button is sticking...should be a recall ...


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Dmit*** Israel 2014-05-02 13:55:21

I dont think that apple  have a right to sell 1000$ product with manufacture problem and not to replace it immidiately when such issue appear.  

Apple should replace such devices for free and pay every customer 500 $ for inconvinence.


Srin*** India bangalore 2014-05-01 20:01:37

 I have purchased the iPhone5 17months back and have the power button issue. Walked in Apple store got negative response ask me to pay 18000rupees to replace. Please accept my petition requesting apple for replacement.


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 Power button is dead since April 2013. I need to fix it. 


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Jame*** Roswell Nm 2014-04-29 18:11:44

Volume down button and power button will not work. I have bought I phones from the very begining this 5 has been the worst phone I have had. The battery runs down quick and now the top button and volume down button will not work.


base*** 2014-04-29 18:03:43

My kids have three iphone 5s and they are efficted by this defactive button. glad me and my wife have chosed the S3s


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Cazz*** Uk 2014-04-28 16:53:38

Apple recall in uk from May 2nd for faulty iphone 5 power on off button. I already got mine replace by 3 mobile after 18 months . Quoted British law and refused to back down - it worked 


Brad*** California 2014-04-28 16:38:14

ALERT: APPLE TO REPLACE IPHONE 5 LOCK BUTTON FOR FREE!!!!!!!!!!!!!!!!!!! HERE'S THE LINK TO SEE IF YOUR PHONE IS ELIGIBLE:  

 

ssl.apple.com/support/iphone5-sleepwakebutton/


Carl*** Tx 2014-04-28 16:31:25

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Ayus*** India dehradun 2014-04-28 13:13:36

 Same problem


Ivan*** Puerto Rico 2014-04-28 10:40:35

juni*** Singapore 2014-04-28 09:49:01

 Bought my iPhone on oct 2012, power button refuse to work 3 months ago


Mara*** Sweden 2014-04-28 08:59:12

Mic*** Malaysia 2014-04-28 05:52:55

 Bought on Oct 2012 and defect on power button since June 2013


Olgu*** Turkey 2014-04-28 00:10:00

my power button is defected... 


Shil*** India 2014-04-27 03:14:35

 Please fix the issue we pay premium for the device.


Ghas*** Canada 2014-04-26 20:38:03

Sanj*** India 2014-04-26 20:25:28
Plz maintain quality
JOHN*** United states 2014-04-26 20:13:14

Home bottom does not work without any physical damage.


Vlat*** Croatia 2014-04-26 15:36:22

Andr*** Austria / Vienna 2014-04-26 15:23:27

Jaso*** Australia 2014-04-26 13:47:11

 Lock/power button not working which causes an issue as I travel on planes twice a week 


Anan*** India 2014-04-26 08:56:43

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benn*** USA 2014-04-26 05:49:58

Chir*** India 2014-04-26 03:29:18

Hi ,

Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number. Check this link

https://ssl.apple.com/in/support/iphone5-sleepwakebutton/


Sidd*** Vancouver BC Canada 2014-04-26 01:02:56

HABI*** United Arab Emirates 2014-04-26 00:17:26

I have been using the iphone 5 for exactly 14 months and my power button got deffective.  sometime it is wokring and sometime not. it is very disturbing , that you are buying the precious brand and you getting this from them. its not worth it i guess. it better to use cheap phone and your mind will be satisfied.

 

Apple should do something about it , and one more thing apple should give warrantly of phone fore 2 to 3 years .

 


Kefu*** Wa 2014-04-25 23:42:04

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Mihi*** US Pacific 2014-04-25 17:53:13
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Syed*** Atlanta GA, USA 2014-04-25 17:20:19

Tina*** Kent 2014-04-25 16:08:58

 For the price you pay for this phone it is not fit for purpose if when you have two year contracts but the phone dies at 15months old and apple want to charge you for a fault on their product. How is this fare especially as the law says they are obliged to replace a faulty product.


Tina*** Kent 2014-04-25 16:07:49

 For the price you pay for this phone it is not fit for purpose if when you have two year contracts but the phone dies at 15months old and apple want to charge you for a fault on their product. How is this fare especially as the law says they are obliged to replace a faulty product.


Bria*** NC 2014-04-25 16:06:29

 Mine only works if you push the left side. This started about a month ago and I have had the phone for 18 months.


Davi*** NJ 2014-04-25 14:27:22

Davi*** NJ 2014-04-25 14:27:02

Mich*** USA 2014-04-25 14:15:31

 I have been having issues with my power button for a couple months now. It's getting worse and screen shots are almost impossible and the same with powering off my phone. Getting really annoying. 


Patr*** Indiana 2014-04-25 14:00:43

Davi*** Thailand 2014-04-25 10:36:19

 Power button on my iPhone 5 no longer working. Please address this issue. 


Davi*** California East Bay 2014-04-25 07:49:33

 I went to Genius Bar 2 months out of warranty.  They would not. fix or swap  Not helpful at all 

 

 


Phil*** UK 2014-04-25 06:50:41

I have been an iPhone owner since the first one came out, and had  a new version every other year.  This is the first real problem I have had and when I went to the store, they said i was two months out of my warranty and couldnt do anything for free.


Char*** Kansas City, MO 2014-04-25 06:49:24

Shay*** Alberta Canada 2014-04-24 20:18:06

 If this many people are all having the same problem at about the same time after first getting their phones then obviously it\'s a defect from the manufacturer. Let\'s hope apple does something about this. 


J Ke*** Chicago 2014-04-24 18:08:10

 Come on.  I expect better quality from Apple.


Andy*** Sydney 2014-04-24 17:44:45

 Come on apple u got help us some how


Sona*** India 2014-04-24 15:56:47

  Power button of iPhone 5 stopped working suddenly!! 


nhan*** SF Bay Area 2014-04-24 13:54:12

Kerr*** England 2014-04-24 13:49:33

 iPhone 5 -13 months old. My power button has now stopped working. Apple refuse to help. Can see online that lots of users have developed a fault but apple refuse to accept this is an issue!!!!  

 

Im mum a very careful user. Am very disappointed with the lack of support from Apple. 


Davi*** England 2014-04-24 13:45:19

After 13 months the power button on my wife's phone is not working and the one on mine now only works sporadically, there is clearly a defect with the design of this phone. Apple Store staff and customer services unhelpful. We have been loyal Apple customers for many years and have bought many Apple products but the arrogance and smugness of Apple's response to this issue have finally made us see the light! Needless to say the Iphone 5 will be the final Apple purchase we make.


Hasa*** UAE - Middle East 2014-04-24 13:02:10

Mart*** Toronto 2014-04-24 12:48:40

Rick*** Yorkshire 2014-04-24 10:17:20

 iPhone 5 power button stopped working about 14 months into contract.  Now I know they could do something bout this I agree that they should, I\\\'m up to renew my contract soon so if they don\\\'t fix I\\\'ll go Samsung. Also go back to iOS 6 cause iOS 7 looks well poo 👎

      Love Rick ✌️


Trac*** Atlanta 2014-04-24 09:07:21

 Apple will lose my business if they do not admit responsibility for the defective power button.


SC C*** 2014-04-24 08:42:43

Power Button and Volumn Down Button not working...


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mari*** spain 2014-04-24 03:33:00

 iphone 5 button power not working. Must pay 200€ por repair


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Jaso*** Florida,USA 2014-04-23 21:33:58

 iPhone 5 power button not working. 


Walt*** Montreal 2014-04-23 20:23:25

 I had nothing but problems since day 1 with my iPhone 5. It was replaced 3 times; twice for charging issues after 2 weeks of owning it, and once for the lock button, and after 10 months since the last replacement, I have the same problem with the lock button, but obviously, I have no more warranty. 


Arma*** USA 2014-04-23 17:34:38

 My power button stopped working and my local store advises me just to buy a new one.


Fran*** California 2014-04-23 16:51:39

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Joe *** USA 2014-04-23 10:35:42

Matt*** Canada 2014-04-23 10:22:14

Power button issue is extremely annoying. Apple should be standing by their product if they\'re interested in having customers buy their product in the future.


Etha*** NC - North Carolina 2014-04-23 09:21:40

Ben *** Florida 2014-04-23 08:48:34

Mujt*** Canberra, Australia 2014-04-23 08:09:11
My iPhone has the same issue, it also has a weird kind of vibration, and the lower volume button doesn't works either... This phone have some serious issues...
Mujt*** Canberra, Australia 2014-04-23 08:08:53

arih*** india 2014-04-23 06:54:03

 i phone 5 button not working properly 


Andr*** Germany 2014-04-23 05:02:37

Dela*** California 2014-04-22 22:16:38

Cody*** So cal 2014-04-22 21:57:46

iphone 5 power button does not work very upset 


Scot*** Northeast, North America 2014-04-22 20:27:39

This is a big expence for the consumer who has already paid a small fortune for an item that should for at least a few years.


JL*** USA 2014-04-22 20:21:50

 Lock/power button not working after 13 months. Been an iphone user from the original one until this iphone 5 that I currently have. Very disappointed. 


Ravi*** US 2014-04-22 18:16:44

 Power button not working


Alex*** Greece 2014-04-22 15:02:34

 Mine needs force to operate, at the 14 month...


Eric*** California 2014-04-22 14:31:04

 My iphone 5 power button stopped working properly at 18 months of age. Works fine if I touch the left side of the button with my fingernail; doesn't work if I touch the right side.


Tri*** TEXAS 2014-04-22 12:50:43

My power button does not work.  Happenned only after 14 months of use and I BARELY use this button.  Might be the LAST APPLE product I will ever buy or reccommend APPLE product to anyone.


Bren*** Chicago, IL 2014-04-22 11:56:28

My original iPhone5 was replaced under warranty due to a camera defect, now less than 8 months after recieving this 'new' replacement phone from Apple my power button has failed and my battery is on its last legs.  Apple claims that because my original iPhone was purchased over 12 months ago I'm outside of the warranty period (even though this phone that they gave me as a replacement is only 7.5 months old).  I'm pissed and the only thing I can do is hold out for my next upgrade. 


Buzu*** USA 2014-04-22 11:45:36

I have this proble. Even though for now the left side of power button works, I am still afraid that one day the power button will be completely out of work. 


Ron *** USA 2014-04-22 10:43:16

 My power button does not work.  The only way to do a phone reset is to let the battery run completely down so that it will power off the phone.  It started doing this 14 months after I purchased the phone.


Ron *** USA 2014-04-22 10:42:17

 My power button does not work.  The only way to do a phone reset is to let the battery run completely down so that it will power off the phone.  


Chri*** UK 2014-04-22 09:23:22

Case*** America 2014-04-22 07:40:46

IAJ*** SOUTH AFRICA 2014-04-22 05:21:21

THIS POLICY OF APPLE IS RIDICULOUS, THEY CANNOT REPAIR AN I PHONE THAT CANNOT ACCEPT SOFTWARE UPDATES OR EVEN UPDATE AT THEIR ADVANCED REPAIR CENTRE OF VODACOM IN SOUTH AFRICA


Apri*** US 2014-04-22 03:57:11

 Apple needs to step up and fix for free!


Jami*** US 2014-04-22 03:55:14

 It's a defect and it needs to be replaced by Apple.


Kevi*** US 2014-04-21 21:15:34

Just like this says, my lock button stopped working correctly at about 14 months of normal use.


Prem*** USA 2014-04-21 20:59:30

 Exactly the problem I am having- unacceptable to be a predictable problem on a $700 phone.


Ken *** IL, US 2014-04-21 20:10:47
Power button stopped work after 15 months using.
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Gray*** Northeast USA 2014-04-21 15:40:10
13 months after purchase the power button stopped functioning reliably and it's getting much worse every day. Apple says it's off warranty - buy a new one! Phone never dropped, this should not be happening!
Fran*** lLakeland Florida 2014-04-21 14:12:55

 Ilhone 5 power button and volume does not work any more. It is a shame because I\'ve had iPhones since the beginning and the Apple store refuses to fix it because I\'m a little bit over the one year warranty. 


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Bern*** USA Miami Florida 2014-04-20 16:27:58
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Mich*** Cleveland, OH 2014-04-20 11:30:14

 My lock button stopped working about two weeks ago, so I immediately went into my local Apple Store only to find out I would have to pay $179 dollars to get it repaired. Also, I was told I should have purchased Apple Care for instances like this. Wait a second, I'm confused. I thought Apple Care was to cover the phone if it became physically damaged or broken? I have a perfectly flawless looking iPhone 5. It's always been taken care of (as I do with all of my devices) so how is this damage that I have caused? It's a faulty device. I'm sickened by the lack of support Apple has provided. After doing a 'Reset All Settings' in the store, my phone worked normally for one day. The lock button no longer works again, Siri is constantly saying 'I'm very sorry about this, but I can't take any requests at this time', and my phone's performance is running unbelievably slow. Not to mention it takes about 5 or 6 open/close on e-mails to get the notification badge to go away. I've been an iPhone user since 2007 and for the first time, I'm debating on making the switch (although I don't want to because iPhone is all I've ever known). Don't even get me started on iOS 7...ugh, I'm so tired of faulty software and devices from Apple. WHAT HAPPENED?


Dan *** Philadelphia 2014-04-20 10:29:53

 Button started to malfunction a while ago and I tought I was imagining it, now I'm lucky if it works about 1 out of 10 times.


fcuk*** public 2014-04-20 09:38:34

Ali *** USA 2014-04-20 06:40:26

Robi*** Delaware 2014-04-20 06:39:00

Luca*** Spain 2014-04-20 02:06:38

 Same problem after 14 months it started the malfunctioning and now is not working at all. In the apple store they asked me 240€!!!!!


Will*** Buffalo 2014-04-19 19:08:13

 I can't shut off my iPhone 5!!!! Very annoying, have to wait till it turns off by it self.  It's a power button pretty essential to operation wouldn't you think?  In a 2 year contract with a year left.


Doug*** USA 2014-04-19 19:02:13

What a shame that Apple will let this continue. This problem affects more people than everyone thinks. This needs to be fixed. Its happening to phones that are in great shape with no damge at all.


Denn*** GA 2014-04-19 14:29:57

My power button died 13 months after purchase.  I rarely use my phone.  Their 'workaround' is terribly annoying.  It was a very poor design.


JoAn*** NY 2014-04-19 14:08:16

 13 months in and iPhone 5 lock button no longer works. Is completely unresponsive and occasionally if held at correct angle phone will take screen shots and turn off by itself.


T*** PA 2014-04-19 11:36:45
13 months into it and the darn lock button is useless. Know problem. Should be fixed.
Dani*** Chicago, Il 2014-04-19 10:43:11

 14 months to the date and my power button is dead. Sure seems like this is a manufacturing issue. It saddens me that apple has not recalled or made the iPhone 5 users aware, nor extending the warranty with this know issue. I just want my phone to work again. Thank you! 


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Matt*** Austin, TX 2014-04-18 23:25:43
I'm in the same boat as everyone else. I think for some at least, this comes down to a lint issue. Apple knows phones go in pockets and what else is in there? Lint. And that's what gets under buttons. Apple should be aware and they should have an easier remedy than buying a new phone.
Kare*** Pennsylvania 2014-04-18 17:40:14

Anne*** California 2014-04-18 16:16:33

 iPhone 5 (purchased new) power button became finicky by 14 months, and is now ompletely unresponsive at 16 months.


Grac*** USA 2014-04-18 12:44:30

Prat*** India 2014-04-18 12:35:23

 Yup. 14 months to date , the power button starts to malfunction


Jaso*** AZ 2014-04-18 11:07:26

Ian *** California 2014-04-18 08:42:18

Darl*** Connecticut,USA 2014-04-18 08:19:32

 How annoying !!! About 1 year later my power button seems like it's being unresponsive!!... Only if pressed to the left side works. 


Matt*** New York, NY 2014-04-18 07:40:31

Davi*** Florida 2014-04-18 06:39:59

Only left side of power button works after 14 months ! 


Kris*** California 2014-04-17 18:28:14

 After 10-12 months of use my lock button completely stopped working and battery life is absolutely horrendous. The battery life will show 70 percent and shut down. Normally I would think that its just probably my phone and deal with it but knowing this happening to so many others is just insane. There is no physcal damage to my phone and its never been dropped. Extremely unhappy. 


Fern*** San Antonio Texas 2014-04-17 13:47:40

 My Iphone was 4 month old when the problem started it was a replacemen on warranty phone, because of that it had only 3 months warranty now I am out of warranty because the 3 months period and they dont want to accept, the guy in the san antonio store even told me that Samsung and all companies had problems too, so lets take a hint


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Chri*** Virginia, USA 2014-04-17 11:58:35

When facing LCD panel, right side of power button quit working at 13 months. Avoiding using the power button, I have managed to keep the left side working. If the left fails, the phone will loose its utility.


Kevi*** Canada 2014-04-17 10:14:35

Brad*** california USA 2014-04-17 06:42:26

 My power button does not work i would love to get it replaced without having to replace entire phone . there is no technical damages just cannot lock/unlock my phone . thankyou


Jaso*** Las Vegas, NV 2014-04-16 22:43:25

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Ryan*** Jacksonville 2014-04-16 11:00:29
Lock button quit functioning within weeks of the warranty expiring.
Hari*** Austin 2014-04-16 09:17:26

Chri*** Oregon 2014-04-16 09:05:03

My iPhone 5 power button stopped working after the warranty was up. It's been broken for over 6 months and I have another 6 months to go on my contract. Very dissapointed that this commonly reported problem is not acknowldeged as a defect by Apple.


Chan*** India 2014-04-16 07:30:09

 Please help us 


Rebe*** West yorkshire 2014-04-16 04:27:19

 Both original iphone 5 and replacement from apple had same issue. Absolutely disgusted considering the cost ofiPhone.  


Hish*** Egypt 2014-04-16 03:33:45

subh*** Africa 2014-04-16 03:17:01

Norm*** USA 2014-04-16 02:41:33

My Iphone 5 power button started acting up about 8 months since it was purchased. It got worse as time went on and will only work if I push real hard on the left side. Now past the one year warranty I went to the genius bar and got a very disingenuous run around to say the least. They tried to deny that it was a defect which direct eye contact rectified and then said basically there is nothing they could but sell me another phone.

Now, I have been a loyal Apple customer for many years (love the products) and have spent well into the 5 digits on their towers, laptops and other devices. Furthermore, I made many Apple recommendations to other companies for their computers. I have also spent money on Apple products as gifts for family and friends........this I will no longer do.

I use Power macs for work and will most likely continue because that\'s what we use in my profession and the alternatives would be self defeating.

Finally, I\'m an Apple shareholder and it pains me to sign a petition like this but Steve\'s not here anymore and something has to be done.


Alic*** Mountain West 2014-04-15 23:22:58

 power button failed 13 month old iphone 5 purchased new


Niki*** Ohio 2014-04-15 18:03:15

Power button does not work


Elen*** Ohio-USA 2014-04-15 14:35:48

 Power button & volume down button does not work. 


DOLL*** UK East Yorkshire 2014-04-15 13:54:59

Lind*** Tampa Florida 2014-04-15 13:07:04

Mike*** USA 2014-04-15 11:44:10

Unresponsive power button after 14 months.  


Shaw*** Canada 2014-04-15 08:53:37

 iphone 5 power button wont work after 8 months:-(


Salv*** Uruguay 2014-04-15 07:51:34

Curt*** California 2014-04-15 02:21:58

This issue renders my phone generay useless. Had my phone about 14 months and the sleep button is completely unresponsive. Pocket dialing and emailing now a regular occurrence until I get used to it. Very professional. Apple will not fix cheap product. Glad I sold all my Apple stock, especially after my iPad screen crapped out and then returned to normal after I bought the iPad Air. Really crappy quality these days. 


Warr*** Australia 2014-04-14 20:58:21

Mich*** Canada 2014-04-14 20:10:16

 iPhone 5 15 months old and button quit working


Avin*** Southern U.S. 2014-04-14 17:26:24
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Arth*** California 2014-04-14 16:23:41
Apple Should take responsibility for iPhone5 defective Power button.
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Mich*** Montreal 2014-04-14 07:29:51

Not even 1 year old


Tion*** Malaysia 2014-04-14 06:40:38

My iPhone5 power button which wears out  13 months of usage and it just go out of warranty.  The power button got problem just after the warranty. It also happened a lot situations,such as automatically shut down,lock screen and screen shot by itself. It also can\\\'t  function normally. I don\\\'t even can lock screen or open it when I need it.  It let me get in trouble of using it. I hope Apple\\\'s iPhone replacement with this. 


Tion*** Buddha 2014-04-14 06:29:55

My iPhone5 power button which wears out  13 months of usage and it just go out of warranty.  The power button got problem just after the warranty. It also happened a lot situations,such as automatically shut down,lock screen and screen shot by itself. It also can\'t  function normally. I don\'t even can lock screen or open it when I need it.  It let me get in trouble of using it. I hope Apple\'s iPhone replacement with this. 


Mich*** Singapore 2014-04-14 01:44:07

 Daughters iphone5 power button no longer working. couple of months out of warranty only option replacement at S$450 as on contract.  Totally unacceptable as is obviously a recognised fault as long as you are witihin warranty!


CHEN*** California 2014-04-14 00:12:15

Ryne*** New York 2014-04-14 00:03:03

Goln*** Indiana 2014-04-13 23:12:21

Dani*** USA 2014-04-13 22:07:45

 For the amount of money you shell out for the phone, this is pathetic.


Jame*** Georgia 2014-04-13 21:26:42

Power button died after 14 months on my iphone 5. I expected better than a second rate product.


Wall*** North Carolina 2014-04-13 18:57:10

 I currently have an iphone 5 and plan on buying the iPhone 6 upon release. But my current iphone 5 power button issues persuades me otherwise. I have to press extremely hard on the power button for it to work. As a apple customer since the iPhone 3GS I would appreciate a fix to this problem. Or atleast a iPhone replacement even though my iphone is out of warranty. Maybe it is time switch to the Galaxy phones


Maze*** Saudi Arabia 2014-04-13 18:55:15

Brun*** Hawaii 2014-04-13 16:33:35

 Apple's "not my problem" attitude is disappointing. We buy their products at inflated costs expecting excellent customer service and quality. Sadly, in the case of smartphones both of these selling points seem to no longer hold true. My iphone 5's on/off button stopped working within 10 months but I thought that the problem was due to the case. Now it's too late. Nonetheless, my first generation iPhone's hardware is still perfectly responsive. Apple, please rethink your position on this issue. 


Bria*** Midwest 2014-04-13 13:15:30

Chri*** NC 2014-04-13 12:53:55

Power and volume down button failure. 


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Jeen*** USA 2014-04-12 15:02:52

 15 Months in

Power Button intermittent functionality.

Surprised this affects so many users in the same time frame.


Robe*** US 2014-04-12 13:00:15

After my last update my power button has stopped working.


Brad*** USA 2014-04-11 22:03:37

Exactly what happened to me. Lock button slowly declined 13 months after owning. The manager at the Apple store in Cerritos, CA completely denied me a replacement. Left the store feeling so rejected after being a long time Apple supporter. This is a RECALL issue and should be replaced regardless of warranty. Now I'm stuck having to use AssistiveTouch, which always gets in the way,  in order to lock the phone. 


Doma*** VA 2014-04-11 17:38:54

Ken*** Australia 2014-04-11 17:24:24

 Iphone 5 power button stopped working properly after 13 months use. Only the left side works 8 times out of 10.

i paid $700 for the phone, I Expect more than 1 year warranty in this situation.

 


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Paul*** Uk 2014-04-11 06:54:49

 It's a design fault . I love apple products but my I phone 5 has let me down


Atan*** India 2014-04-11 06:25:25

Davi*** California 2014-04-11 06:15:10

Jami*** Canada 2014-04-11 00:06:27

 22 days out of warranty apple store said sorry, it will be $269


John*** California 2014-04-10 20:40:48

Moha*** Egypt 2014-04-10 18:10:07

Jaso*** California 2014-04-10 16:54:31

Hamz*** Pakistan 2014-04-10 13:58:45

 Using apple products from a long time but it happened to me for the first time. Really dissapointed. I didn't ever dropped my phone. 


Jass*** India 2014-04-10 12:18:51

this is not acceptable...i will not buy any apple product anymore


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Dan *** California 2014-04-10 10:54:17

Tyle*** texas 2014-04-10 10:49:56

This is B.S man, love apple products but this is crazy.


Step*** California 2014-04-10 10:39:25

 16 months and have the power button issue (as well as the volume down button not working).  Iphone 5 is the first electronic device I've had go bad so early in almost four decades.  Guess I'll be switching back to an Android phone after my first Apple product experience.


Joel*** Canada 2014-04-10 08:44:42

 Love apple products but you need to stand by them if there is an issue a widespread as this. Step up Apple and prove yourself to be the great company you are. I find that standing behind defective products is the one thing that Apple lacks to make themselves a truly great company


Pete*** Malaysia 2014-04-10 02:17:22
on/off button does not work properly
Mitc*** Cowra NSW Australia 2014-04-10 02:11:57
Same issue, this phone is a dud, cant hear when talking on it and now the lock button is going....from a business point of view Apple you really need to recall this prob, I know several people that wont buy apple again because of this
mich*** california 2014-04-09 23:36:21

i baby this stoopid thing and at 14 months the off button stopped working very frustraighting!


Mika*** Philippines 2014-04-09 19:04:22

 I've only used my iPhone for about 10 months and the right portion of the lock button does not work anymore.


Rex*** Uk 2014-04-09 15:43:21

 This is bad apple


Kyle*** United States 2014-04-09 15:20:36

Andy*** USA 2014-04-09 15:02:28

Andr*** UK 2014-04-09 09:52:02

sriv*** singapore 2014-04-09 05:12:16

Exactly around my warranty.. Apple should do better than this!!! 


will*** shanghai 2014-04-09 03:46:02
wow, now i realized it's so common. a recall would be better than souring all your loyal clients..
Roy *** San Francisco 2014-04-09 00:07:25

Dan *** Melbourne, Australia 2014-04-08 22:04:51

Same issue here, just out of 12 month warranty and the power button on my iPhone 5 has stopped working at all.
Very frustrating and extremely demoralizing when being an apple product supporter and having all 3 iPhones die just out of warranty.


Kenn*** New Jersey 2014-04-08 20:39:44

 Lock button stopped working after 13 months. 


Mart*** uk 2014-04-08 19:21:50

 this is not acceptable, i will not buy another apple product...


Kalp*** New York 2014-04-08 18:22:19

 Same problem, just after the warranty ended.


Mark*** Northern Cal 2014-04-08 17:38:37

Same problem as everybody else here.  No more Apple products for me.


Mark*** 2014-04-08 17:37:42

Same problem as everybody else here.  No more Apple products for me.


roma*** New York 2014-04-08 16:16:29

Gemm*** Surrey 2014-04-08 15:17:45

Uday*** USA 2014-04-08 14:56:31

Power Button stopped working after 14 months.


Joel*** Spain 2014-04-08 14:54:49

Liz*** Atlanta GA 2014-04-08 14:30:46

Nick*** San Diego 2014-04-08 13:59:11

Jord*** San Diego 2014-04-08 13:20:28

Crai*** San Diego, CA 2014-04-08 13:12:10

Stev*** Midwest 2014-04-08 12:18:20

 Power button stopped working on iPhone 5.


Roxa*** USA MN 2014-04-08 11:10:38

Iphone 5 power button broken


BAN*** USA 2014-04-08 10:53:53

Button stopped working after 15 months. And apple is asking around 300$ to fix this and saying too bad warranty is over. Used all apple product with a trust in their quality but now I will have to rethink before buying apple product.


Jess*** 2014-04-08 09:49:56

Erin*** Kansas 2014-04-08 09:43:16

Ster*** USA 2014-04-08 08:49:35

Chri*** Barrie, ontario 2014-04-07 22:23:58

iP5  Power button doesn't work.  This is obviously a wide spread issue that apple has chosen to ignore.  I have been a loyal customer for a decade but this is going to do it for me.  Apple told me too bad out of warranty.  GUESS WHAT APPLE... you are not the best choice anymore, so be loyal to those that have been loyal to you!


Wtf-*** Hamilton, ON 2014-04-07 22:13:39

 Iphone 5 power button no longer works. This will be my last iPhone.


Darr*** USA 2014-04-07 20:57:17

I am a loyal apple user. I owned every iPhone since it was out. This issue is a quality issue of the part. Please apple help us out. We are used to apple quality and please do not down grade quality for quantity. 


Ryan*** Florida 2014-04-07 20:55:10

Cind*** Kansas 2014-04-07 20:13:56

 My power button doesn't work.  I'll never buy another Apple product again unless this issue is resolved. 


Heid*** USA 2014-04-07 18:20:29

 This is a shame!! I'm a huge apple advocate & have always been a satisfied customer...until now...just like everyone else..my phone is 13 months old....just after the warranty ran out


Davi*** Leeds, Yorkshire, UK 2014-04-07 18:07:28

 Button doesn't work at all.


mary*** 2014-04-07 17:56:21

 sleep / wake does not work - will not power down


Chri*** Manchester,lancashire 2014-04-07 16:23:14

 My phone is now 15 months old and I have the problem with the power button not working properly.If I push it extremely hard on the left it will work but it's getting worse every day.Got quoted some really high price of the apple website to fix this.


Chri*** Manchester,lancashire 2014-04-07 16:22:02

 My phone is now 15 months old and I have the problem with the power button not working properly.If I push it extremely hard on the left it will work but it's getting worse every day.Got quoted some really high price of the apple website to fix this.


sean*** munster 2014-04-07 15:58:20

Chri*** Leeds, UK 2014-04-07 15:45:55

 Button stopped working totally after around 15 months of ownership. 


john*** los angeles, ca 2014-04-07 14:41:16

top power button broken.


Sama*** NJ, USA 2014-04-07 14:09:18

wade*** NYC 2014-04-07 14:00:20

My lock bottun has complety stopped working, this is unexceptable!!!


Dako*** United States 2014-04-07 12:49:57

Robe*** CA, USA 2014-04-07 09:51:12

Broke after 14 months


Jame*** USA 2014-04-07 09:32:14

 bad power button after 14 mths. can't reset phone nor do screen grabs.


Luan*** Brazil 2014-04-07 09:32:00

Adam*** TX, USA 2014-04-07 09:29:38

Moni*** Brasil 2014-04-07 09:24:19

Fran*** Brasil 2014-04-07 09:22:30

Kevi*** British Columbia Canada 2014-04-07 09:08:28

 iPhone 5 is 17 months old and power button keeps getting worse 


Asht*** United Kingdom 2014-04-07 06:59:42

Tom *** Utah - USA 2014-04-06 22:44:25

 I have had this problem as well - began at month 14 or so.  I'm seriously considering leaving apple for Samsung even though I've had iPhones for quite a long time.


Ash *** New York 2014-04-06 21:05:19

I have had my iPhone 5 for just over a year and my power button is acting up


Sanj*** California, USA 2014-04-06 20:29:20

 This has happened to my Iphone 4s and now my iPhone 5.

I have been a loyal iphone customer (all 4 family members have iphones), but feel this is an unacceptably frequent breakdown and known defect


Eric*** Wisconsin, USA 2014-04-06 19:04:56

Jim *** South Central coast of California 2014-04-06 16:15:50

I thought I might be able to find a quick fix for my iPhone 5 for what I thought might be dust that was causing the power button to work on rare occasions. I have had Macs since they were introduced and an IPhone when it was first released, what I'm finding out is that Apple is finally taking the low road and if they continue to ignore issues such as this, rather than doing the right thing, they are doomed. It doesn't take long for something like this to leak out to the media.


Raym*** USA 2014-04-06 16:00:41

laur*** mid west 2014-04-06 15:34:38

Kile*** Jacksonville, FL 2014-04-06 12:02:44

 My phone is barely 13 months old. I lost complete functionality with the power button yesterday. What do I do if my phone runs out of charge? I just can't turn it back on? Awesome, Apple. 


Trac*** Manchester, England 2014-04-06 09:14:04

 My power button broke about 2-3 months ago just after installing the latest update. I've had the phone 19 months now. I've also had massive problems with battery life that haven't been solved by my carrier's technical support team.

Apple quoted me £216 to fix it but also told me that I am protected by consumer law and I should go back to my carrier for a replacement phone. Although the manufacturers warranty was over, consumer law covers me for between 2 and 6 years for a faulty product.

So I contacted my carrier and after a few phone calls and refusing their alternatives I ended up getting an upgrade 6 months early at no cost and a brand new Samsung Galaxy S5... Just waiting for delivery now. I will never buy an iphone again, as soon as I hit a year of ownership the problems started.

Apple you need to sort this out, it's unacceptable


bay*** Indonesia 2014-04-06 07:29:48

Kira*** India 2014-04-06 05:59:27

 Power button of my iphone 5 is stopped working After 12 months.. No extended warrenty. 


Padd*** Newcastle 2014-04-05 18:16:04

 Power button on iPhone 5 stopped working at 14 months of ownership.

No extended warranty- quoted £220 to repair it by Carphone Warehouse.

 

 


Padd*** Newcastle 2014-04-05 18:14:42

 Power button on iPhone 5 stopped working at 14 months of ownership.

No extended warranty- quoted £220 to repair it by Carphone Warehouse.

 

 


Kesh*** Georgia USA 2014-04-05 16:39:45

 Mines broke after about 14 months and the warranty has expired and they are trying to charge me an arm and a leg to fix it! Very pissed off!


Paul*** England 2014-04-05 11:10:43

Aksh*** Canada 2014-04-05 09:13:42

 Lock button broke after 16 months 


Yuli*** Albania, Europe 2014-04-05 06:06:02

Chri*** Australia 2014-04-05 05:15:26

 iPhone 5 power button broken after 13mths


Chri*** Los Angeles 2014-04-05 00:02:08

I was using the 7.1 betas (I'm a developer) and everything was perfectly fine.  The moment I installed the GM of iOS 7.1 my power button stopped working.  Yesterday I took it to an Apple Store and they ran some tests, did a DFU and still it does not work.  So since I've had the phone over a year I'm out of warranty and they told me I could pay $269 for a repair.  Not happening. 

 

So Apple if you're listening - you've got to figure out what's going on so we can get our phones to work again.


Tara*** Texas 2014-04-04 23:25:14

 Power button failed completely after 13 months of use


Mari*** USA 2014-04-04 19:09:37

Prat*** US 2014-04-04 17:28:58

Dome*** Ontario Canada 2014-04-04 14:18:05

Jame*** Los Angeles, CA 2014-04-04 13:11:49
I have an iPhone 5 where the sleep/wake button became defective after my warranty ended.
Mark*** KENTUCKY 2014-04-04 12:22:11

Mary*** NY 2014-04-04 09:49:56

Phone died and wont start: 34 days from purchase: horrible.


Adri*** hamilton ontario 2014-04-03 22:53:01

Adri*** hamilton ontario 2014-04-03 22:52:43

Will*** TN 2014-04-03 20:43:07

Tyle*** Halifax ns 2014-04-03 17:05:15

 I went to the apple store with this problem while under warranty and they still blew me off


Abra*** Florida 2014-04-03 15:52:02

 This is the second iPhone 5 I had with the power button issues the first one was replaced by apple and the replacement one now stopped working. Unfortunately, I am out of warranty and my power button is completely shocked 


Mark*** Australia 2014-04-03 15:50:34

 Power button failed after 15 months, guy at Apple store said he would have given me a new replacement phone but my warrantes void as I've had a replacement screen by a third party after I cracked it in the first couple of months of ownership.....bulls...t excuse. 


Joy *** Australia 2014-04-03 00:30:48

Just on 12 months owning my iPhone 5, and to find my on off button does not work. Quiet disappointed that such an expensive phone has this type of problem. Also bought my phone overseas which now gives me no warranty in Australia. I paid for it like everyone else so should have the same rights seeing apple is an international company. . Have owned much cheaper phones with not a problem. Now I can understand why Apple stores are so busy. Perhaps Apple should have a look at the problems and try to rectify them.


Just*** Ohio 2014-04-02 20:00:32

 Like everyone else my power button has went out at the end of my warranty. 


Warr*** Arizona 2014-04-02 19:27:39

 Same problem.  The power button problem started before warranty ended, but  I thought it was the case. Got new case. No difference. Warrenty just ran out (1 yr). Apple says:  there is no evidence of phone abuse, but : Sorry sucker, You should have  bought  the extended warranty for this crappy product.

I have bought over a dozen Apple computers, and nearly as many  iphones & ipods & ipads. Rarely have I had a problem before. THIS is clearly a design flaw, based on the thousands of reports of this issue I've seen. I understand they had the same problen with the iphone4,  though even more pervasively, but declined to have a recall then as well.

If Apple doesn't want to fix it, their going to lose a lot of people in their customer base, including me. You're not the only  game in the market anymore,Apple, and evidently, you don't have  the best product anymore either.


Aman*** South 2014-04-02 18:27:06

Dan *** ILLINOIS 2014-04-02 14:43:57

 My lock button has been flaky for months. Unfortunately, I only just NOW, 14 months in, had it get to the point where I couldnt lock the phone. I only just today found all these related messages regarding hundredds of people experiencing the SAME problem.


andr*** NJ 2014-04-02 13:53:25

 have dealt with this problem too many times. 


Blak*** USA 2014-04-02 13:44:23

 Very disappointing to find out that this is such a widespread problem that Apple doesn't want to address. I've been loyal to their products for years now, and this is extremely upsetting.


Miha*** Ontario, Canada 2014-04-02 13:41:28

I can't beleive the nerve of the "Genius" telling me that I have to pay $300 to Apple to fix a phone that I've already paid $700 for and which stops working properly just over a year after purchase. Total scam!


Scot*** USA 2014-04-02 12:49:54

 16 months and the button has stopped working. Apple doesn't seem to take any product design responsibility. 


Pui *** Malaysia 2014-04-02 10:08:01

 Power button failing :( can't turn off and restart my iPhone 5


Juli*** USA 2014-04-02 09:53:15

  Yes, the same thing has happened to me. No matter how hard I press the power button the phone will not lock screen or turn off. I have the iPhone 5. It is in perfect condition except for this power button failure.


Lisa*** USA 2014-04-02 09:19:49
Power button does not work Apple wants $269 to fix
Erin*** Indianapolis 2014-04-02 08:47:09

My top button stopped working.  Totally bummed out since I spent so much on this phone!  I've been an apple customer for 14 years and never had an issue like this that wasn't covered.


Jacq*** Nottingham UK 2014-04-02 04:33:34

 Yes my button is stuck too!

And has been for several months!!

NOT happy


Keij*** Finland 2014-04-02 03:42:10
My iPhone 5 is now under two years old...kept in mint condition, always used carefully, with protective cover etc. Power button fails now same way as many has reported, needs to push it multiple times. Works better if pressed the left corner of the button. For the price of this device...can't really tolerate this. I'd say this investment should keep working for at least full two years without this kind of a problem! I'd understand this fault better if you use your phone like a hammer...but this has been always used with care...
Yvon*** Calgary 2014-04-02 00:30:34

 Power button and battery failing exactly right after warranty expired. My 3GS is still working fine.  It definitely a downgrade in quality!


Edwa*** Florida 2014-04-02 00:08:12

 I am very upset iPhones are suppose to be one if the best on hardware but my power button stoped working out of nowhere I have never dropped my iphone 5 or anything similar to this,  just one day I picked it up and the power button wasn't working anymore it takes so many tries to be able to lock my screen it's very annoying and upsetting


Eric*** Usa 2014-04-01 23:20:37

 Power button failing, battery failing after ios7 upgrade!!!!


Neil*** Scotland 2014-04-01 23:03:18

 Lock button and home button both stopped working so need to plug into charger to work. Most phone manufacturers give you two year warranty. Also had a broken charger port and had to fix myself as Apple said it would be £269 because I was one month over warranty


Just*** Utah 2014-04-01 17:07:45

Rich*** California, USA 2014-04-01 16:56:36

Power button began to fail 2 months after warranty expired. Now it is completely non-functional. Apple should either repair or replace this defect free of charge, without question.


Vikr*** India 2014-04-01 10:38:02

My iPhone 5 power button too has this problem, its just 12 month 15 days old.


Corw*** Bintulu, Sarawak 2014-04-01 09:22:37

Jo B*** North Yorkshire, UK 2014-04-01 08:43:47

 18months of having the iPhone 5 my power button is no longer working. This also happened to my 4 and partners 4s. Please Apple sort the problem. 


Jo B*** North Yorkshire, UK 2014-04-01 08:43:05

 18months of having the iPhone 5 my power button is no longer working. This also happened to my 4 and partners 4s. Please Apple sort the problem. 


Brya*** USA east coast 2014-03-31 21:37:58

 My power button failed around the end of my warranty.  This is my first apple phone and i will definitely consider a different product next time if they don't fix their faulty hardware.


Jean*** US 2014-03-31 19:05:01

Jaff*** 2014-03-31 14:55:13

After 16 months of usage, Iphone 5 power button is not working.

Literally not working after hard push on the button


Jaff*** 2014-03-31 14:53:17

Mand*** Uk 2014-03-31 12:39:00

 Same issue, power button not working and warranty out of date by two months! 


John*** UK 2014-03-31 09:56:45

 

My iPhone 5 is now next to useless due to this issue. Alas out of warranty 

Poor manufacturing and / or design. 

Too expensive to buy myself out of my contract. 

So next time I'll go for a better engineered product, from a more customer - focused company. 

 

Not impressed. 


Samu*** East 2014-03-31 08:06:41
right side of the power button does not work
Vino*** US 2014-03-31 07:43:29

 The right side of the power button does not work. I am able to lock with the left side


Josh*** Philippines 2014-03-31 06:37:19

After 16 months of usage of my iPhone 5 the left side of the Sleep/Wake botton works fine but the right side is malfunctioning and cannot register if I press it once and It'll register if I press it many times.  


simo*** london 2014-03-31 06:27:41

 complete scam, power button not working after 15 months


Kend*** USA 2014-03-31 00:22:46

 So disappointing.. I love the products, but deserve the quality paid for.


Phil*** PNW 2014-03-31 00:19:07

 My phone has completely dies at 1 month out of warranty. 


Tony*** london 2014-03-30 23:59:10

Crai*** British Columbia, Canada 2014-03-30 21:57:13

Long time customers such as myself are your best advertisements for the future.  Keep me advertising your products by fixing the flaw.


Pari*** New York 2014-03-30 21:11:57

 How can Apple charge 270 dollar to replace a refurbished phone ??


Davi*** California 2014-03-30 19:02:51

Davi*** Uk 2014-03-30 17:53:01

Very disappointed just can't believe the premium brand won't provide standard service, it's like making my phone worthless!!!!!! 


Ewan*** AZ 2014-03-30 16:57:11

Mike*** USA 2014-03-30 15:16:39

 Ditto...disappointed Apple will not acknowledge that this is a manufacture defect and take ownership with the problem. 


Tany*** USA 2014-03-30 12:57:13
Power button no longer working.
Niko*** Toronto canada 2014-03-30 11:34:17

 I phone 5 is a scam my 3GS worked flawlessly for 3 years now this phone is junk unless they fix this and recall I will never buy another Apple product again!!!!!!!!!!!!!!!!! 


Niko*** Toronto canada 2014-03-30 11:33:46

 I phone 5 is a scam my 3GS worked flawlessly for 3 years now this phone is junk unless they fix this and recall I will never buy another Apple product again!!!!!!!!!!!!!!!!! 


Marc*** Canada 2014-03-30 10:46:09

 Power button not longer working 


Chri*** Philippines 2014-03-30 07:57:29

 Mine only lasted for 7 months. And the signs of the defects started as early as 6 months


Tron*** Canada 2014-03-30 07:53:54

 Power button unresponsive after 15 months. After 4 gens of iPhones. This is my last one. As it seems apple phones has issues after one year. 


Lily*** Australia 2014-03-30 07:24:08

 I have had this iPhone 5 for 15/16 months and then the top on/off button stops working it's just annoying I don't get my parents to pay nearly $1000 for an iPhone 5 32g and for it not to work after a year of use even though I look after it with so much care 


Qui *** california 2014-03-29 22:13:59

 Apple 

iphone 5 power button not working this is common problem to everyone own the iphone


Eric*** USA 2014-03-29 20:35:33

 Started having problems at 14 mos and now not working at all.


Joe *** Maryland 2014-03-29 15:17:02

 Purschased new Iphone 5 for full price less than 14 months ago and on off button no longer works.


Mwth*** USA 2014-03-29 12:13:10

 Sleep/wake button no longer working


Lorr*** uk 2014-03-29 10:30:46

Just want my phone to be fixed, 14 mths old and it has this fault that is unrepairable, unacceptable apple!!! 


Tim *** Lindsay, Ontario, Canada 2014-03-29 06:20:43
the last apple product I will purchase
Josh*** United States 2014-03-29 01:00:56

 This phone just isn't old enough for me to accept this.  Take responsibility for the design flaw Apple.  This will be my last iphone if I'm paying to replace it because of this issue.


Ken *** US 2014-03-28 14:50:27

Jose*** England 2014-03-28 14:31:15

Same old same old.

16-month old iPhone 5 with unresponsive sleep/wake button.

Before this, I've had about every iphone out there and ALL of them had the same issue with unresponsive home buttons. This time they might have fixed the home button but now the sleep button seems to be failing. Great stuff. :( 


Rand*** Rochester, NY 2014-03-28 13:52:37
Button started failing after about 15 months. Totally dead by 18 months.
Mike*** United States 2014-03-28 12:57:11

Button stopped working correctly after 14 months. 

It's frustrating that do-it-yourself repair is so technical compared to previous Apple hardware issues.

Noted as of today over 140,000 web views on Apple Support's most popular thread on this topic.

Constant negative emotional feedback is very discordant with my use of Apple products over the past 30 years. 


RAMA*** United States 2014-03-28 12:38:35

Cris*** Montreal, Canada 2014-03-28 12:27:16
Why I bought an iPhone!? I had a case before I had the phone. I never drop it. It's simply a poor quality product. My previous phone was an HTC HD2 and it works perfectly even after 3 years+. Apple care only to get your money...
Mila*** USA 2014-03-28 10:47:49

 Power button stopped working a little over a year after I bought the phone. Apple store will not repair or replace. 


Jack*** CT 2014-03-28 10:05:14

power button not working. 3 months out of warranty.


Russ*** United States 2014-03-28 07:52:16

Vinc*** United States 2014-03-27 23:22:59

 Great idea . Thank you . Hate the thought of having to pay for the repair or new phone. Bought mine a few weeks after the release . Noticed the problem a few weeks ago. 


Marc*** Uk 2014-03-27 18:52:30

 Mine\'s on the way out few months out of warranty...


Ivan*** New York 2014-03-27 18:16:39

hame*** surrey 2014-03-27 17:33:03

Grac*** Dublin 2014-03-27 15:18:22

 Disgraceful


S To*** usa NYC 2014-03-27 13:33:51
same story, once out of warranty you\'re out of luck. Poor service from an otherwise great company. Please rectify this as you now have countless customers walking around with a product that WAS a joy and is NOW a constant pain
Debo*** Seattle, WA, USA 2014-03-27 13:02:24

Power button not functioning


Debo*** Seattle, WA, USA 2014-03-27 13:01:12

Power button not functioning


Long*** USA 2014-03-27 12:25:48

Power button broke 1 month after warranty expired


Dona*** Southern Cal 2014-03-27 12:13:16

 My button stopped working... I can't turn my phone off!!!!!!!


Eric*** US 2014-03-27 12:11:40

Jaco*** USA 2014-03-27 08:53:46

 Same as the rest.  A few months out of warranty and my lock button is finicky at best.  Please fix this problem!  Genius Bar unable/unwilling to attempt fix.  I didn't do anything to my phone to cause this problem.  


Nico*** North America 2014-03-27 08:00:00

Marc*** Yorkahire / UK 2014-03-27 06:45:19

sati*** India 2014-03-27 06:37:31

Debo*** Seattle, WA, USA 2014-03-27 02:45:05

iPhone 5 Flex cable problem. Sleerp/power button not working. Out of warranty for 4 days.


John*** India 2014-03-27 00:53:57

 I bought an iPhone 5 in UK on 20th october 2012. My power button issue started in January 2013. I couldn't go for a replacement as i came back from UK to my home country. Still now am facing this issue.


Zoe*** America 2014-03-26 21:58:41

 I can't believe Apple is still igoring this, this is a ajor defect on their sidde. We have spent our hard earned money on a phone with a defect that we have to pay an unreasonable amount of money to fix. I hope Apple comes to their senses.


Nata*** Bay Area 2014-03-26 21:31:09

Char*** Philippines 2014-03-26 21:19:21

 This is very disappointing. On a regular normal morning, I checked my phone for any pertinent messages for the day, and only to find out my phone\\\'s stuck on the apple symbol. I couldn\\\'t open my phone. Power button\\\'s not functioning. If there were massive factory defect, Apple should be ethical enough to recall and replace the iPhone 5. I\\\'ve been to and contacted their service centers here in Philippines, and to my disgust, they all can\\\'t do anything, saying, have it replaced instead. I\\\'m hating Apple so much for this. If they\\\'re doing this to milk their consumers, then it's wise not to invest on their products anymore, rather go for competing products in the market who would provide genuine and sincere service.


Char*** Philippines 2014-03-26 21:18:21

 This is very disappointing. On a regular normal morning, I checked my phone for any pertinent messages for the day, and only to find out my phone's stuck on the apple symbol. I couldn't open my phone. Power button's not functioning. If there were massive factory defect, Apple should be ethical enough to recall and replace the iPhone 5. I've been to and contacted their service centers here in Philippines, and to my disgust, they all can't do anything, saying, have it replaced instead. I'm hating Apple so much for this. If they're doing this to milk their consumers, then it's wise not to invest on their products anymore, rather go for competing products in the market who would provide genuine and sincere service.


Geor*** USA 2014-03-26 21:03:57

Kath*** Canada 2014-03-26 20:53:20

 13 months later, my iPhone 5 lock button stopped working completely!


Rola*** USA 2014-03-26 20:51:48
Purchased iPhone 5 November 30th of 2012 and button stopped working in January of 2014 (13 months) Made appointment to Apple Genius Bar and was told the phone was out of warranty...use the Assistive Touch Feature. Lesson learned...buy Samsung next time.
Paul*** Virginia 2014-03-26 20:48:02

 Lock button unresponsive. Apple should replace since it's a known problem!


Jemm*** New Zealand 2014-03-26 18:55:51
Yup stopped working after 15 months
Sama*** USA 2014-03-26 15:29:45

Tham*** Saudi Arabia 2014-03-26 15:23:05
Power button no longer works on right side, and takes 3-4 presses to function. Owned iPhone5 for 15 months
Mark*** USA 2014-03-26 14:42:29

Power button no longer works on right side, and takes 3-4 presses to function.  Owned iPhone5 for 15 months.


Fran*** Ireland 2014-03-26 14:08:15

Ruby*** North Carolina USA 2014-03-26 13:33:48

 That's their bad and should have a recall I mean they make enough money from us to do so. 


Neft*** Puerto Rico 2014-03-26 13:00:33

Button is dead after 15 months of use. Very well taken care of phoen as well. Always in a case.


Tin *** Italy 2014-03-26 09:14:58

Jenn*** USA 2014-03-26 09:00:48

Dave*** Canada 2014-03-26 08:27:24

Yes I have the same problem after my warranty was over.

I called Apple and they said to me...Do you have apple care ? I said no.  Oh...It will cost to you 269$ to replace your iPhone.

Otherwise you can activate the AssistiveTouch.

I hope Apple will make a recall

Thank


Stev*** UK 2014-03-26 06:03:20

 The button problems have been a recurring theme throughout the iPhone range. You think they'd have solved it by now


Alan*** UK 2014-03-26 05:22:12

My iPhone 5 started showing this problem after 14 months. Really poor for a product of such alleged quality.


krys*** 2014-03-25 21:54:09

Alla*** Australia 2014-03-25 21:49:43

Nico*** Michigan 2014-03-25 20:21:20
Have had iPhones for a while now, the last two phones i've had have had this problem. First time they replaced my phone because it was inside of the warranty dates, now they will not replace it because it is out of warranty.
Davi*** Canada 2014-03-25 18:37:36

Dave*** Toronto, Canada 2014-03-25 16:23:42

 Have bought iPhones from day 1 and this is the we second one to do this. 


Samu*** U.S.A 2014-03-25 16:02:35

Need to actually press the button 4to 5 times to go in hybernation...

I have owned iphone 2,3,4 and 5 now and this is my second time with this issue.

 

Not sure what i can do. 


kevi*** Missouri, U.S.A. 2014-03-25 14:00:47

 this has happened to every iPhone I have owned, and it is to the point now that I will never purchase another iPhone, because they'd seem cheaply made and apple does not seem to support their user base unless it comes to buying new products. While it's great to look ahead with technology, you should also look to supporting your current devices more too.


Robe*** New york 2014-03-25 13:53:33

 Ground hogs day! This is my fourth iphone for me and my wife. Every single one has had an apparent problem of some kind! Hoping with each new phone that it would be different, and that apple would do the right thing by recalling known problems. As I see many of my friends and family one by one switching to android, i am now resolved to making the switch as well! Maybe apple will get the hint?


Shau*** Alaska 2014-03-25 13:49:33

Going to need a sledge hammer next to get the button to respond. Just another reason for me to stop using Apple producs all together.


Ewan*** Edinburgh 2014-03-25 13:44:06
Shocking that a company such as Apple famed for their fantastic customer support are allowing this design flaw to go unanswered
Ewan*** Edinburgh 2014-03-25 13:43:57
Shocking that a company such as Apple famed for their fantastic customer support are allowing this design flaw to go unanswered
jeff*** Ontario, Canada 2014-03-25 13:42:21
Iphone 5 power button does not work when pushed on the right hand side. Like many others just waiting for it to stop working all together.
Lori*** Chicago 2014-03-25 13:41:53

Bill*** South Carolina 2014-03-25 12:52:38

Chan*** Denmark 2014-03-25 10:56:19

Nora*** Texas 2014-03-25 10:54:25

My power button quit working properly 10 days after my warranty expired (12 months). I have so many issues with this iPhone 5; battery dead even when 50% life still showing, muting while talking.


Seb *** Mass 2014-03-25 09:40:09

Started noticing issues just under a year in, now the power button does not work at all.

Very disappointed in apple for making a defective device, and then shifting the blame to their customers.

This petition needs more attention.


Lee *** Select 2014-03-25 05:29:41

Davi*** Australia 2014-03-25 03:28:28

 Right side of power button stopped working after 15 months of use


Shau*** England 2014-03-25 03:24:19

 I had my iPhone 5 a little over 1 year and then the power decides to break after the warranty has ran out funny that!


Jodi*** Uk 2014-03-25 03:03:01

 I have had my iPhone 5 15 months and now the power button has decided to not work on me Iam not happy at all 


Pame*** Signapore 2014-03-25 01:41:04

It\'s only a few days after the one year warranty and now I can\'t use my lock button.


Tayl*** Pensacola, FL 2014-03-24 23:51:34

I thought I was one of very few people who were having this problem. I cannot believe the amount of people who are having the same problem and around the same amount of time. My one year warranty just ended last month and just a couple days ago my lock button completely stopped working.  


Nath*** Texas 2014-03-24 14:02:25

My power button does not work at all anymore. I bought the iPhone 5 on release date and expected it to last for two years. I am furious about this.


hann*** brighton 2014-03-24 12:41:47

Eric*** USA 2014-03-24 12:34:20
Broke after 14months
Mart*** Brooklyn, NY 2014-03-24 12:32:25

Mart*** Brooklyn, NY 2014-03-24 12:31:57

Bria*** California 2014-03-24 12:11:04

Neal*** Sumner, WA 2014-03-24 12:09:21

Kath*** Milwaukee, WI 2014-03-24 11:26:53

Mich*** Evansville, Indiana 2014-03-24 09:15:02

My iPhone 5 is a little over a year old and the power button went out. This is a design flaw.


Nick*** Chicago, IL, United States 2014-03-24 08:19:32

John*** 2014-03-24 06:33:45

Rico*** Vancouver, Canada 2014-03-24 02:46:18

I thought I was the only one having this problem.  Mine got the same issue probably after 14 months


Vino*** Irving, TX 2014-03-24 01:24:05

 Exactly after 14 months, my iPhone 5\'s power button is partially working and it loosing its life. Never expected this from Apple!!

 

 


Mike*** 2014-03-23 19:19:26

This problem started right as my warranty ended and within a month or two after, i'd have to press very hard on the left side of the button several times to get it to do anything. This is a common problem among iPhones (I have an iPhone 5) and has been for quite some time. It's a disgrace that Apple hasn't really addressed this issue yet and speaks volumes to the notion that they don't really care about the customer, but only how they look to others as a company.

Apple wanted to charge 260 dollars to 'fix' the problem by replacing my phone with a refurbished one. For one thing, I took incredibly good care of my phone. I've never dropped it or abused it and it still looks like new. I refuse to accept a refurbished phone, which probably would not match the condition of my own, and it wasn't even my fault in the first place that this happened. This solution was pretty ghetto and uncharacteristic of a so called high profile company.

Anyway, I took my phone to CPR in Carmel IN close to where I live, and I got it repaired within an hour and for only 50 dollars. This thing is like new again. My advice? Don't settle for paying Apple a load of cash for a refurbished phone replacement. Take it to a decent cell phone repair place and get it done for much cheaper, while keeping your own phone.


Nath*** Grapevine TX 2014-03-23 16:19:06

 Started having the ocasional problems with power switch just working half the time and then it just stopped working altogether.  So I made my appointment with the Genius bar and took the iphone 5 to the nearest apple store.  I of course was out of warranty!  The guy proceeded to tell me that the issue wasn\\\'t that bad and told me there was no fix for the problem.  I would consider a power switch very important on any electronic device!  I have been a loyal apple supporter for years now and have had good experiences with apple in the past, but this time it was the $269 charge for refurbished replacement!  Come on Apple and step up!   I want to continue to use apple  products, but if you can\\\'t turn them on its kinda hard!


Emma*** Ireland 2014-03-23 16:15:25

Gang*** MD USA 2014-03-23 13:46:29
I have two iPhone 5 bought in Dec 2012, right after the one year warranty expired (1 year & 2 months), the power buttons on both phones stopped working. Went to Apple store, the only option is the $269+tax for a refurbished phone, no repair!
Tyso*** US 2014-03-23 10:36:57

Rick*** Canada 2014-03-23 08:39:53

Marc*** Austria 2014-03-23 07:37:26

Jack*** Southeastern US (GA) 2014-03-23 07:11:47

My power button stopped working EXACTLY as this site describes.  My warranty ran out December 24, 2013, power button stopped working in early March.


Ajai*** optional 2014-03-23 06:59:56

Shau*** Barnsley, England 2014-03-23 02:38:14

 Been having this problem for months now, which has got increasingly worse and now barely works at all. Very disappointed with this product and Apple's unwillingness to acknowledge their fault. After almost 20 years of using Apple products almost exclusively, this has convinced me that it is time to walk away. When the customer no longer matters too the company, then the company no longer matters to me.


Lean*** Southern California 2014-03-22 23:00:28

The on/off button has progressively gotten worse and now barely works..making the phone useless!!! 


Mich*** California 2014-03-22 22:52:07

Very frustrated that this is not a uncommon problem and that Apple has chosen not to address it. 


Anth*** Las Vegas 2014-03-22 20:08:15

I\'m a loyal iPhone user, and once an Apple employee. I treat my iPhone 5 with the utmost respect to find the power button failing 14 months after my purchase. Knowing that Apple takes these things seriously if wide spread enough, I\'ve been waiting for a repair extension program to make right with this obvious defect in design/manufacturing. No program exists to date.


Anth*** Las Vegas 2014-03-22 20:08:01

I'm a loyal iPhone user, and once an Apple employee. I treat my iPhone 5 with the utmost respect to find the power button failing 14 months after my purchase. Knowing that Apple takes these things seriously if wide spread enough, I've been waiting for a repair extension program to make right with this obvious defect in design/manufacturing. No program exists to date.


Bill*** Canada 2014-03-22 17:28:55

Anth*** United States 2014-03-22 15:52:42

Pete*** Toronto, Ontario 2014-03-22 13:45:12

power button not working after 12 months


Serg*** New York 2014-03-22 07:09:28

 Stop working after 14 month 


Chey*** USA 2014-03-22 01:59:22

Mari*** USA 2014-03-22 01:07:28

 A $300 phone should NOT start breaking after 1 year!


Ken *** Denver, Colorado 2014-03-21 23:00:19

Rich*** Bournemouth, UK. 2014-03-21 15:32:52

I have been using Apple products since 1989, and booked in an appointment with the Genius bar at my local Apple Store, and even after summoning a manager as the sales assistant was worse than useless, showed absolutely no interest whatsoever, it didn't make the slightest bit of difference that we have a house full of current Apple products, and was going to purchase a Macbook Air for my daughter when she ventures off to Uni.

Bottom line is Apple will not be getting any of my future business, and in the process of switching mobile from IOS to either a sony or samsung, and as we replace IT at home will be giving Apple kit a wide berth...

This is a great opportunity for the competition to get a grip and start to gain market share, and although apple produce very intuitive kit, it is severely let down by poor quality control, and substandard manufacturing processes.


Ali *** Connecticut, USA 2014-03-21 14:56:52

 Power button barely works.  Only pressing very hard on the left side works occasionally.  Everything else is fine.


Mont*** Georgia 2014-03-21 09:21:22

I am having same problem. ive never dropped or damaged my phone and the power button has stopped working. Ive only had the phone for 13 months.


El*** Uk 2014-03-21 07:36:35

 I\'m getting around some of the issues by using the assistive touch option. Settings, general , accessibility physical &motor , assistive touch. The new onscreen button allows me to take screenshots, which I use often to enable me to send onscreen information and web page details etc quickly. I can also lock the screen and more from turning on this option.its not ideal and of course I shouldn\'t have to after spending £1200 with network whilst buying on two yr contract.  Just had call from network whilst writing this and they\'ve agreed to replace. Will post details when it\'s happened. 


mike*** midwest 2014-03-21 07:09:31

my iphone power button started going bad aruond 9 months but i thoughts it was the case.  finally got it checked around after 12 mo when it got really bad.  Seems like an obvious defect.


andy*** CA, USA 2014-03-21 02:24:15

Power button was flawless for the first 15 months.  Then all of the sudden it just stopped responding unless I press REALLY hard on the left side!  Its a shame that Apple let such an important button fail so easily for so many people. 

They need to remp up the QC at all these Chinese factories!


Scot*** Idaho, USA 2014-03-21 02:05:56

Button has progressively gotten worse, apple doesn't care. Samsung here I come!


Sand*** Tennessee 2014-03-20 23:19:47

 Iphone 5. Power button not working. Left side of power button used to work now it has completely stopped working. Apple needs to address this problem. 


Chak*** London 2014-03-20 17:08:05

Its Pathetic, Got the problem just after 12 months and Apple dont replace.

It DONT work most of the time, and lucky if it works after a couple of clicks.. first i didnt realise, and after some of the recent callers called me saying i have called and not speaking, they were worried.. After a qucik check i got to know phone doesnt lock or sleep using the power button...

And its also a matter of security and privacy, the phone you thought you have locked and kept in the front shirt pocket just dials..


Jame*** Maine, US 2014-03-20 16:15:31

 Same problem here. iphone 5 with top button only working on the left. Button press doesn't work all the time too.


Lynd*** Georgia, U.S. 2014-03-20 14:23:34

My iPhone started having this problem after only 3 MONTHS of usage... I am incredibly enraged.  Apple is normally a great company, but this is a blatant disregard for its customers and a common problem that THEIR merchandise has.  If they do not fix this, they will lose my business as a loyal Apple customer.


jaso*** CST 2014-03-20 13:05:47
Mine went out 2 months after my warranty was up and apple said \"this is a known issue. I\'m sorry you\'re own of warranty.\"
Sidd*** India 2014-03-20 09:50:48

 Power button not working after 14 months....no warranty hence apple care suggestion to replace the phone costing 22000 INR. This is cheating


Mike*** 2014-03-20 09:21:39
piece of crap.... power button doesn't work
Joel*** London 2014-03-20 08:19:47

 Thought it was just me.  But nope.  Bizzare why it happens just after warranty runs out?  Almost like your led to think you need a replacement phone.


Cath*** sweden 2014-03-20 07:17:57

after 13 month it stopped working


Pedr*** Portugal 2014-03-20 06:22:18

jim *** UK 2014-03-20 04:50:52

power button not working iphone 5 out of 1 year uk warranty


JMB*** BC 2014-03-20 04:31:59

 My iPhone is only 14 months old as well.  I was annoyed that I had to make an appointment, only to find out that the power button is not repairable.  I mentioned to the manager of the store that it seems to be a common problem with the iPhone 5, but he said that he himself has not heard of too many issues with the power button.  I am not prepared to get a refurbished phone for $269, and I still have 2 more years with my current contract.  I was much happier with my iPhone 4.  Very disappointed.


Benn*** Canada 2014-03-19 21:43:06

 The click is there but it is not responsive on one side of the button. 13 months old.


Fati*** USA 2014-03-19 20:07:42

 My power button started acting up to where it doesn't properly at times.


yobi*** USA 2014-03-19 16:48:38

you bet!!!  after 15 months


Chri*** USA 2014-03-19 15:58:24

Another broken power button


Vict*** Manila, Philippines 2014-03-19 13:16:09

 My iphone 5 sleep button doesnt work anymore it's 2 days out  of warranty and theres is no way i can replace it coz i purchased it in US and i'm here in Phppines now.....so dissapointed with this very expensive phone.....


Kevi*** USA 2014-03-19 13:02:51

 2-3 months after factory warranty expired, power button will only work sporadically. 


Bens*** Toronto 2014-03-19 12:34:59

 Glad to know I'm not alone in this!!!


Hrvo*** Croatia 2014-03-19 11:50:50

Bought my iphone in December 2012. The problem wiht the button happened for the first time yesterday. Seeing from this, how come there are no buyer protection laws to protect us from this? For a price that an iphone costs, this is truly unacceptable.


Davi*** Arlington, VA 2014-03-19 11:01:03

 Lock/Sleep/Power button stopped working completely after warrenty expired.  Apple Store Genius did not inform me about the Assistive Touch to work around this defect even I specifically requested for ways for workaround. I found out about the Assistive Touch from Internet.  I like iPhone, but this defect is totally unacceptable.


Grah*** Australia 2014-03-19 10:40:44

Mine presses fine but doesn't do anything. 


Fabi*** USA 2014-03-19 10:20:35

This is obviously a manufacturer\'s defect that Apple refuses to acknowledge. When I visited my local Apple store to discuss my power button malfunction, there were two other iPhone 5 users at the Genius Bar with the same exact problem (makes you wonder how many people visit Apple stores on a daily basis seeking assistance with this problem). Since my phone was no longer under warranty, I was offered a \"refurbished\" iPhone 5 at a cost of US$268.00 which I declined. These \"refurbished\" iphones are probably phones that have been traded in for a \"refurbished\" phone, have had the power button repaired and are being resold to unsuspecting iPhone 5 users. The problems with the iPhone 5 appear to be a cash cow for Apple.


Jona*** Ontario 2014-03-19 08:55:00

Marc*** New Brunswick 2014-03-19 07:52:46

Gran*** Australia 2014-03-18 22:32:19

feli*** Quebec 2014-03-18 16:28:36

 Same thing happened to me.. very bad!


feli*** Quebec 2014-03-18 16:28:25

 Same thing happened to me.. very bad!


feli*** 2014-03-18 16:27:48

 Same thing happened to me.. very bad!


Davi*** US 2014-03-18 14:06:34

larr*** USA 2014-03-18 14:03:36

Kenn*** Australia 2014-03-18 13:15:22

 Button unresponsive but 'held down' permanently

phone will sporadically lock and hang up calls.


Sara*** U.S.A. 2014-03-18 12:32:39

Greg*** USA 2014-03-18 12:28:55

Assa*** Israel 2014-03-18 03:46:10

Mari*** Canada 2014-03-17 22:54:04

Clif*** Florida 2014-03-17 17:50:46

 At the Apple store now, they talked in circles, but would not replace my phone because of this know issue!  They need to step up and make it right.


marc*** Brazil 2014-03-17 16:15:38

K. P*** USA 2014-03-17 15:12:36

 Yep, just happened to me too... maybe 14-15 months old.  Looking for an explanation eventually lead me here.  


Kath*** USA 2014-03-17 12:50:01
One month out of the warranty our power button stopped working. If it's happening to this many people Apple should stand by their product and do the recall to fix the issue.
Clai*** ga 2014-03-17 09:52:07

Mich*** Philadelphia 2014-03-16 21:59:54

Bren*** USA 2014-03-16 21:45:41

Aman*** USA 2014-03-16 20:27:25

Pete*** Dallas, TX 2014-03-16 19:30:26

Dan *** Philippines 2014-03-16 15:54:40

Chir*** INDIA, MAHARASHTRA, PUNE 2014-03-16 00:45:04

I bought iphone 5 in December 2012 from Apple Store,India, and since Feb 2014 onwards my phone's power button has stopped working. I don't have apple protection plan, but I was neither expecting this problem, as I am using my phone very generously. I visited the nearest Apple Store , and they said that no repair was available. The only thing that was possible was a replacement for Rs. 19,000 (Indian currency) i.e. $300 around. I've already paid 50,000 for the phone and now they're asking me 20,000 more for the replacement instead of repairing it.

I'm a loyal customer of Apple, and I expect some decent resolution for this problem. Please help.


davi*** usa 2014-03-16 00:14:22

Keit*** USA 2014-03-15 22:11:04

EDC*** New England USA 2014-03-15 20:22:10

Gina*** Missouri USA 2014-03-15 18:43:51

 Mine presses fine but doesn't do anything. 


Phil*** Canada 2014-03-15 17:59:38

 Happened twice. First time after 6 months. Apple replaced under warranty. Happened again after 12 months. Had to pay $269 for a replacement. Clearly this is a defect with the phone itself. 


D*** US 2014-03-15 12:05:54

Power button worked intermittently for a while, now almost not at all. Have a Square Trade warranty so will have it fixed/replaced, but shouldn\'t have to even pay for that given it is an obvious manufacturer\'s defect.

Apple is quickly losing its credibility by not owning up to this.


Davi*** Chicago 2014-03-15 04:20:16

 My power button works only after pushing it about 3-4 times.


Kris*** New York, USA 2014-03-14 16:52:56

 I've had my iPhone 5 now since release day ( I actually went out of my way to goto an apple store to get the one I wanted, a 64GB in black) and it's been treated better than ever, it doesn't know what a hard surface feels like (the phone looks as nice as the day I bought it) yet recently as of just Nov of 2013, the power button started to not work, back then it was only on the right side. now as of March 2014 the whole button requires an extremely firm push just to turn off or restart. this is absolutely rediculous, I've had an iphone for every generation since they came out, and this is the only one that is giving me this kind of problem!!!! you take nearly 1000$ of my money for the 64gig model and this is what happens to it after a year!?!?!?!?!?!


Maya*** India 2014-03-14 13:49:12

 My iPhone 5 is just two months out of warranty and the power button has stopped working. It works only if pressed hard or attempted three or four times


Bura*** Turkey 2014-03-14 10:02:20

 Only left side was working, until today. Rip lock button. 


Terr*** Texas, USA 2014-03-14 08:23:45
I've had my iPhone 5 since release day and just a couple weeks ago March 2014 it started having this problem I can't even get the phone to reboot or do screen shots without trying multiple times.
Jame*** UK 2014-03-14 07:12:20

Same happened with my iphone 5 after 13 months


Dpow*** USA 2014-03-13 20:41:11

 Lock button stopped working after 14 months with new iPhone 5 16G.


Dpow*** USA 2014-03-13 20:39:45

 Lock button stopped working after 14 months with new iPhone 5 16G.


Gina*** Colorado, USA 2014-03-13 18:58:50

Bruc*** USA 2014-03-13 11:09:50

My iPhone 5 Power Button works sporadically.  Most of the time it does not work at all.


Pree*** India 2014-03-13 05:54:17

power button not working exactly 1 month after warranty


SATH*** India 2014-03-12 21:55:13
HI, this is sathish babu from india, I have iPhone 5 16 gb my power button is not working
J.J.*** Mid Atlantic 2014-03-12 21:13:25

Blan*** San Diego, CA 2014-03-12 19:50:50

 I have a white iphone5 16gb that the off button on top does not work. Ut sucks because even to get it fixed it cost money


Blan*** San Diego, CA 2014-03-12 19:50:27

 I have a white iphone5 16gb that the off button on top does not work. Ut sucks because even to get it fixed it cost money


Bori*** Maryland 2014-03-12 16:34:33
Had the power button failure in a little over a year. My friend has the same iphone 5 and it failed in less than a year.
Loui*** TX 2014-03-12 12:11:00

Tiag*** Brazil 2014-03-12 11:35:40

Mich*** California 2014-03-12 10:18:55

Jovi*** Philippines 2014-03-12 08:03:16

Same problem! Power button doesnt work anymore. Noticed it on my 13th month, had it for a 2-yr contract and my service provider told me that i cannot get any replacement for free!! I am a loyal apple user but after this I dont have any reasons to continue patrionizing their product. Apple products are very expensive so I think we, the customers deserve a replacement for free!!!!


C Gr*** Uk 2014-03-12 07:26:55

 It would happen at 13 months! Buying phone on 24 month contract. Provider arguing I'm not covered


Alfr*** California 2014-03-11 23:51:27

 I noticed the problem within a month of getting it brand new.  It was intermittent for about a year so I couldn't really prove that it was defective at the Apple store.  After a year it has completely stopped working.


Rick*** USA 2014-03-11 22:28:47

My button has gotten progressively worse, right after the warranty ended.


Vik *** US 2014-03-11 13:49:40

My iphone would first have a slow lock button after 14 months and then 2 months later the button became overly sensitve where it would lock and unlock repeatedly without any stopping. 


Andr*** Utah 2014-03-11 11:58:57

 Phone button went out two days after warranty expired. Sales rep at the store basically blamed us for buying the extended care package. Flat out chastised us by saying the $99 for extended warrenty seems like a good idea now, doesn\'t it. 


Mand*** Utah 2014-03-11 11:49:55

 Same problems as everyone else, noticed 12 months and 2 days... Apple store rep very rude!


Ferd*** Europe 2014-03-11 11:19:51

Laur*** Arkansas 2014-03-10 18:17:04

 My power button has not worked for about 6 months!! 


Alan*** Arkansas 2014-03-10 17:59:35

 As the petition states it applies to me; 13/14 months, $269 for refurb replacement, and no repair option according to Apple.  This is my third Apple product and if they choose to do nothing to rectify this defect I must reconsider ever buying another Apple product.


T Cu*** US 2014-03-10 15:52:28

Just about a year and I am having power button failure!

What crappy quality.


Indi*** UK 2014-03-10 12:44:11

Andr*** Townsend, DE United States of America 2014-03-10 12:09:56

Kirk*** Arkansas 2014-03-10 10:53:32

Mari*** Ohio 2014-03-10 09:46:59

14 months..power button not working.


Yado*** Herndon,VA 2014-03-09 13:09:35

Aari*** 2014-03-09 12:25:36

 Power button stopped working after 7.0.4 update.


Rohi*** New Delhi, India 2014-03-09 09:54:15

Matt*** USA 2014-03-08 19:34:17

 Happened 14 months after purchase. Very aggravating


Vinc*** California 2014-03-08 15:26:05

Bren*** Florida 2014-03-08 14:34:48

Sanh*** USA 2014-03-08 07:03:18

 This is an infuriating problem and it afflicts so many users. It is an inherent design flaw and Apple shout take responsibility for it or my next phone will be a Samsung!


Youn*** TN 2014-03-08 05:56:00

 Tennessee


Alan*** UK 2014-03-07 20:36:37

Mica*** California 2014-03-07 17:35:28
Started experiencing problems with the power button within the first year of ownership. It has gotten progressively worse to where the power button is mostly unusable. Surprised to find that this widely reported problem is not being addressed more directly.
Davi*** NC 2014-03-07 16:13:38

Eric*** New Jersey 2014-03-07 11:42:34

 Same issues as everyone else.  Purchased 2 iPhone 5 models in December of 2012.  Both of these have had the sleep button responsiveness degrade 10 months into use, and now, after 14 months are not usable.  I went to the Woodcliff Lake, NJ Apple Store at the Genuis Bar and was told that since I was out of warranty there is nothing that can be done to fix it without purchasing a replacement for $269 each.  I am supremely disappointed with Apple and their response to this.


keta*** INDIA 2014-03-07 05:42:45

not working 7/10 times, only works when clicked on left side , surely a defect .

how can u do that for such a loyal people brand and after spending so much on your phone . Crazy !


Stev*** Toronto, Canada 2014-03-06 22:14:10

Stev*** Toronto, Canada 2014-03-06 22:13:37

Salv*** US 2014-03-06 21:54:30

my sister's and my power button started to have problems after the update to ios 7


Andy*** UK 2014-03-06 19:18:14

 Still got an iPhone 4 and that's a few years old now and works fine, so why the power button on the 5 has stopped working seems like bad product design. 


Doug*** Nh 2014-03-06 18:59:14

 Phone power button stop working after 14 months not happy 


Arth*** SF Bay Area 2014-03-06 18:48:42

Same here. I\'m very disappointed.  Apple - please stay behind your products and customer satisfaction

 


dm*** USA 2014-03-06 14:04:18

Ande*** BC Canada 2014-03-06 08:12:07

Stev*** Santa Monica 2014-03-06 06:45:58

 It just happened to me yesterday. I'm disappointed and surprised. Apple needs to fix this. I'm a loyal customer but if they don't they'll lose me... Sorry.


Jake*** CT 2014-03-05 18:40:42

Ken *** Western 2014-03-05 13:58:28

Same problem here. It is truly frustrating!


DoYo*** Toronto, ON, Canada 2014-03-05 11:27:31

Same thing happened with my iPhone 5, after 17months. 


Mary*** New Zealand 2014-03-05 10:53:57

 Power button quit working 13 months after purchase. Been loyal to Apple and have had IPhones 3 & 4 and never experienced any problem. Apple come on do the right thing and do a recall. Bad news that the only way to turn phone off is using assistive touch. Also what about air travel & turning phone off??


Mark*** Tennessee 2014-03-05 10:46:01

Shan*** Hong Kong 2014-03-05 00:29:23

 yes, it happened to me and i am so bad luck . 


Shij*** Singapore 2014-03-04 23:50:35
Exactly, it happened to me also. Apple should take care of this issue.
John*** California 2014-03-04 19:46:13

 I've been a loyal Apple user for more than a decade. I too experienced the power button issue after the warranty expired. The Genius Bar only tried to sell me a different phone. Apple online said the same. Verizon even opened the phone and tried to fix it unsuccessfully. Shame on Apple for not taking care of this. I know you can, because you recalled and replaced my 2G iPod nano. Please help!


Jaso*** Pennsylvania 2014-03-04 18:49:11

Wow., I was unaware there where others having the same problem,


R Me*** US 2014-03-04 10:49:48

Yes, the power button starts failing just after the warranty ends. This is so prevalent that Apple should think about fixing the defective units.


Agne*** United Kingdom 2014-03-04 08:43:17

My power button stop working after three months - Apple exchange for the new one.

My AppleCare finish one month a go ! My power button again not working !

Pay 600 £ for fault phone and THE CHAT CUSTOMER SERVICE WON\'T TALK TO YOU WITHOUT PAY !! 

PS: I have a appointment in apple store when my iphone was around 11 months old , and because i get late 20 mins , won\'t talk to me.(iphone 5 11 months old)

The appointment before i get late too and was not the problem, some people even get late few hours and apple not complain about geting late!!(iphone 5 3 months old)


Beth*** Ohio 2014-03-04 06:21:52

Arti*** Ohio 2014-03-04 06:11:30

 Issue judt started happening to mine and my wife's iphone 5.  Disappointed that there is no resolution for this from Apple.  We are both past the warranty period since we both got them on launch day. 


Dick*** India 2014-03-04 02:35:08

Mari*** Canada 2014-03-03 23:28:35

 5 months past warranty. Power button dead. Go Samsung


Sara*** USA 2014-03-03 22:22:09

My iphone 5 power button stated acting strange  - not working 40-50% of the time on first push.  This was in Late November, about a month remaining in the warranty period.  I got busy for the holidays and did not take my phone in.  Now the button has stopped working completely.  I went in with my Dad to the Apple store and they would not do anything, because it was not in warranty.  They told us we should have bought AppleCare.  This was really irritating that Apple knows this is a problem for a lot of people.  There is a design flaw in their product, but they do not stand behind their products.  As an Apple share holder, this makes me mad.  Apple should stand behing products that are defective. 


Mist*** United States - Pacific Northwest 2014-03-03 22:13:50

Works on the left side not the right... Clearly a defect :(


Mist*** United States - Pacific Northwest 2014-03-03 22:13:26

Works on the left side not the right... Clearly a defect :(


Nath*** New Zealand 2014-03-03 22:10:29

John*** Southeast USA 2014-03-03 20:02:09

 Power button doesn't work after 14 months of having the phone


Jame*** Bay Area, California 2014-03-03 17:43:57

Chri*** Florida, USA 2014-03-03 16:54:02
Stopped working @ month 15 - in protective case 100% of the time.
J ko*** Pa 2014-03-03 14:00:15

Do a recall.  The button is broke.  


Mark*** CA 2014-03-03 12:49:20

Luca*** 92110 San Diego 2014-03-03 10:30:43

 My iphone 5 power button stopped working 13 months into owning it. I'm very disappointed and wish for a recall on this defect that is affecting many users.


John*** USA 2014-03-03 02:02:35

Iphone 5 power button unresponsive.


Lenk*** UAE 2014-03-02 23:09:09

Will*** Southeastern United States 2014-03-02 18:57:49

 I believe that the iPhone 5 is flawed in numerous ways and that they should be replaced immediately by Apple.


Bran*** Vermont 2014-03-02 15:16:08

My power button on my iPhone 5 does not work 90% of the time. I have to gingerly depress the left side and hope it engages. I've been scared I would not be able to turn it back on if I got it off (just remembered I could plug it in to restart it) and have been praying it lasts long enough to get a new device. It makes me rethink buying another iPhone, which is a shame because iTunes is my preferred market.

My son's 4th gen iPod Touch home button just broke today too. We hear a tiny rattle inside. The plastic shim must have broken free from the button inside. He's forced to revert to assistive touch to get back to his home screen.

Apple needs to fix these mechanical problems for their next devices and issue a recall on existing ones. This is completely unacceptable.

(If you're trying to sign this petition and cannot access the comment field, it appears not to work in Chrome. Try Firefox.)


Haim*** Sweden, Stockholm 2014-03-02 14:36:49

 The right side of the iPhone 5 power button stopped working 15 months after the purchase.


Joe *** Pennsylvania 2014-03-02 12:22:18

Naok*** New York 2014-03-02 00:02:05

 The power button just stopped working one day, 1.5 month after the warranty expired. Currently works on the left side, but have to press multiple times. It's getting harder and harder. 


Sach*** Connecticut, USA 2014-03-01 14:23:03

F Ka*** UK 2014-03-01 10:36:10

Lind*** USA Florida 2014-03-01 09:58:29

 Power button quit working 2 months after 1 year warranty.  Refuse to pay for repair which would be a refurbished phone.  Should change warranty to 2 years! From what others are saying, there is a piece of plastic under the power button the breaks which is attached to the ribbon that controls on/off mode.


Lind*** USA 2014-03-01 09:24:27

 Power button quit working 2 months after 1 year warranty.  Refuse to pay for repair which would be a refurbished phone.  Should change warranty to 2 years!


Ryan*** USA 2014-02-28 12:31:26

Apple blamed my OtterBox. I have a suspicion it is not the case that caused the button to be erratic and cause the phone to turn off/on and ask to "slide to power off". Since the phone is no longer "Under Warranty" they will not replace it, but instead said I could pay for a new one at a discounted price!


Pete*** Australia 2014-02-28 07:59:34

 My iphone 5 power button stopped working after 12 months a 6 days


Don *** USA 2014-02-28 01:09:40

Pott*** Indonesia 2014-02-27 09:34:45
Power on/off button not working and now having issues with battery charge depleting quickly and phone turning off at 24%
Lise*** Philippines 2014-02-27 03:51:46

I bought my iphone 5 from my sister, march last year and the power button malfunction just last December, hard to go back to home  menu and turning off mode.


Stev*** USA 2014-02-26 20:58:05

Mark*** Us 2014-02-26 20:15:24

Amy *** Canada 2014-02-26 11:55:38

Lenk*** Dubai 2014-02-26 11:29:08

Dani*** Southern California 2014-02-25 20:52:18

 My personal and work iPhone 5s both have dead power buttons.  Such a widespread and common problem should be a recall, or the fix should be reasonably priced. (Under $50)


Cori*** 2014-02-25 17:54:39

Greg*** Colorado 2014-02-25 16:24:17

last  Iphone I will buy!! 


Greg*** Colorado 2014-02-25 16:24:01

last  Iphone I will buy!! 


Greg*** Colorado 2014-02-25 16:23:22

last  Iphone I will buy!! 


Grah*** Manchester UK 2014-02-24 14:39:37
Same here 14 months on,no fault on my part, in a Griffin Case!
Mike*** California 2014-02-24 13:56:49

Jack*** Bedfordshire, UK 2014-02-24 10:54:36

The power button stopped working at all before Christmas, but due to illness I have been pretty much housebound since October. I'm now just out and about again but find the warranty expired in January.  Can't afford a repair or insurance excess, stuck with a broken product that I'm still paying a high monthly amount for and not happy about shoddy behaviour by a company with such high prices.


Mark*** Manchester, UK 2014-02-23 07:50:18

 Phone in exceptional condition, power button not functioning!


Kent*** Australia 2014-02-23 07:04:09

 Power button not working at all just after the warranty went out, fix this shit and be responsible of your own product!


Davi*** Mexico 2014-02-22 17:29:26

 No funciona bien el boton de encendido, solo en la esquina derecha responde y apple no se hace responsable despues de expirada la garantia de 1 año, siendo que esto es un defecto de fabricacion ya mas que conocido por los usuarios

 


Patr*** Florida 2014-02-22 09:54:07

The button no longer works


Hima*** Florida, USA 2014-02-22 00:02:27

Davi*** UK 2014-02-21 18:40:44

The button is of poor design and not fit for purpose


Davi*** 2014-02-21 18:40:16

The button is of poor design and not fit for purpose


Clou*** Montreal,Quebec 2014-02-21 13:32:12

In Quebec we have the legal warranty Will try to use that


John*** US 2014-02-20 20:58:12

Jona*** Philadelphia, PA 2014-02-20 15:41:11

Jill*** USA - AZ 2014-02-20 12:07:52

Power Button.


Jere*** Scottsdale, AZ 2014-02-20 12:06:19

Marc*** Toronto, Ontario, Canada 2014-02-20 09:39:17

Can only use sleep/wake button by pressing left side. Had iPhone 5 for just over a year, never dropped


Stan*** New York 2014-02-20 09:06:40

Tim*** Australia 2014-02-20 07:22:24

Jorg*** USA 2014-02-19 21:56:57

 My daughter's phone has an unusable power button. Mine is starting to go. My original iPhone 3's button is still working fine after all these years. This shouldn't be happening.


Raym*** USA 2014-02-19 15:36:53
The power works only after many presses.. it started after I updated to ios 7 just after 1 year of warranty
Josh*** Ontario 2014-02-19 11:38:40

Trev*** WI 2014-02-19 01:54:15

Sima*** USA 2014-02-18 22:02:17

The power works only after many presses.. it started after I updated to ios 7 just after 1 year of warranty..


Rick*** US 2014-02-18 14:41:18

stopped working after 1 year warranty expired. 


Ashl*** Eastern 2014-02-18 07:54:51

Broken, 1 week after warranty was up.  Figures.


Aero*** Australia 2014-02-17 22:58:06

issue a recall it\'s obvious manufacturing default when doesn\'t even last a year. 


Ian *** North Carolina 2014-02-17 07:19:35

Mich*** Florida, USA 2014-02-17 01:44:32

Calv*** United States 2014-02-16 18:05:01

 Everyone I know has this issue with the 4,4s,and the 5 I'm not buying the 6 unless they address this issue. I hate androids but I'm now looking at them.


Rave*** Dubai, United Arab Emirates 2014-02-16 10:14:58
On/Off Button very defective
Chri*** Singapore 2014-02-16 07:07:17

Noticed the problem last month but only experienced the inconvenience when I went for a holiday last week. The power button is not working.  And I can't also take photo using the power button and home button at the same time. My wife has an iphone 4s and her phone's power and home buttons are still working ok.

I agree. This is something that Apple knows already. As a responsible company, they should go for a recall for this kind of product issues. I'm one of the beneficiary of their iMac 2009 recall done last year. I'd expect they will do the same for this iPhone 5 issue. It might be too expensive to replace the phone. Am ok if they offer free fixing for this issue.


Chri*** North East 2014-02-15 21:52:47
This is a known problem to Apple and they should cover all repairs.
R Ba*** Philippines 2014-02-15 21:00:44

exactly after one year of purchase, power button just stopped working.


Fran*** California 2014-02-15 17:05:31

Rish*** West coast US 2014-02-15 09:15:58

 Power button stopped working after warranty expired.


Mich*** USA 2014-02-13 21:47:47

The first sentence of this petition, "This petition is regarding the defect on iPhone 5 power button which wears out in about 13-14 months of usage just after you go out of warranty." is entirely accurate. Mine started acting up around the 1 year mark and has progressively gotten worse to the point where it works about 1/8th of the time.

I've looked at thousands of this exact complaint online. The last time I experienced a failure of this magnitude (2008 MacBook Pro with bad NVIDIA chip), Apple agreed to replace hardware outside of the regular (and even AppleCare) warranty period. Rightfully so however, and this shouldn't be an exception; this isn't a few dozen, a couple hundred, but thousands of the same complaint. It's time to fess up and admit your hardware had a fault.

Sincerely,
A Decade Old Die Hard Apple Cust


Doug*** IN 2014-02-13 21:20:15

Anth*** Midwestern United States 2014-02-13 13:48:48

The company, Apple, has no integrity.


ken *** California 2014-02-13 13:27:35

Chad*** Vancouver BC 2014-02-13 12:54:13

 BROKEN


Step*** Ohio 2014-02-12 12:41:11

Eric*** Missouri 2014-02-12 08:36:55

Rach*** Wisconsin 2014-02-11 19:39:15

Phil*** California 2014-02-11 17:31:32

Core*** California 2014-02-10 19:51:11

 My power button will not work the majority of the time


Aman*** Canada 2014-02-10 14:15:05

Jaso*** California 2014-02-10 12:58:59

Very Frustrated Indeed!  This is not a normal wear and tear issue.  My iPhone 5 has been in a case since I got it well over a year ago, never been dropped and is getting worse to the point where it is almost not usuable due to this issue.  Apple, please step up to the plate and take responsibility and correct this mistake on your behalf.


Tim *** Texas 2014-02-10 00:17:46

Chad*** 2014-02-09 11:35:30

Mary*** India 2014-02-09 00:18:02

Bake*** US 2014-02-07 16:31:15

Jame*** Missouri (MO) 2014-02-07 09:02:34

Deir*** Virginia, USA 2014-02-06 22:55:43

At exactly 12months the power button started to work intermitently. With in another 6 weeks it was next to never working and now it is not working at all. I do believe that it IS A SAFETY ISSUE, as many airline carriers still require you turn off your electronic devices during take off and landing. I was sassed by an airline attendant because I could not get my phone to turn off, the best I could do was airplane mode.

Apple must do something. This is not a fluke, but a systemic problem. 


Erik*** California, USA 2014-02-06 21:32:16

Kris*** Albany, NY 2014-02-06 15:14:28

mine hasn't broken yet, so signing just in case. I know of several people who have had this problem.


Jen *** UK 2014-02-05 13:14:21

Off button no longer works - 2 months out of warranty and Apple are trying to charge a fortune to replace.


Tom *** UK 2014-02-05 13:01:18

Prem*** London UK 2014-02-05 06:42:54
iPhone 5 Black 64GB bought in UK. Power button defective, stopped responding after 15 months of purchase. Seeking replacement under EU Consumer Law (Directive 1999/44/EC) which ensures EU citizens benefit from a 2 year warranty period.
Carl*** USA, Arizona 2014-02-04 18:57:44
Power button no longer works
Velm*** England 2014-02-04 15:31:44

Iphone 5 power button not working. 45 days out of warranty. Apple wants around £210 to replace it with a refurbished phone. You must be ashamed of your reputation, Apple. I am not going to buy any more apple products.boycott apple.


Chri*** USA 2014-02-04 10:43:10

My iPhone 5 is out of warranty and the power button doesn't work


Robe*** Phoenix, Arizona 2014-02-03 15:07:44

 Power button works intermidantly. Getting more finicky every day. 


Greg*** Dallas, Texas 2014-02-03 11:18:15

Paul*** United Kingdom 2014-02-03 01:56:36

 Phone 14 months old. Never dropped ,always kept in a case yet the power 

button has failed. I did not expect this on an Apple product. 

Still have my five year old iphone 3G and the power button

is still perfect .


Hana*** USA - NYC 2014-02-02 20:25:42

Alex*** USA 2014-02-02 01:06:05

Jon *** Minnesota 2014-02-01 20:38:43

 The issue is on two of our three iPhone 5's. 67% failure rate in our household. I've been an Apple fan since 1985 but this issue and the failing wi-fi on the phones may be the straw that breaks this camel's back.


Just*** 2014-01-31 19:40:31

Chri*** Canada 2014-01-31 19:13:35

2 months after my warranty expires, the lock button completely stops working. Cost to get a refurbished phone is $300. Never would have thought a $900 phone would only last me a year...


Chri*** Canada 2014-01-31 19:10:54

2 months after my warranty expires, the lock button completely stops working. Cost to get a refurbished phone is $300. Never would have thought a $900 phone would only last me a year...


Dave*** UK 2014-01-31 12:01:26

Tony*** Usa 2014-01-31 01:46:13

Scot*** Scotland 2014-01-30 09:25:58

1 month out of warranty and the power button has failed.  Apple can't help except to offer a replacement for over £200.  Disgraceful.

 


Kirk*** USA 2014-01-30 08:03:59

15 months and power button occassionally works


Scot*** UK 2014-01-30 02:41:41

My power button has stopped working and this is really frustrating, it is out of warranty and I was going to repair it but after seeing that this is not and issolated issue then this should be covered by the manufacturer and get me a working phone.

I have always had Iphones but I am now severely tempted to defect to Android device


Wes *** USA 2014-01-30 00:45:07

Greg*** PA 2014-01-29 19:55:38

 Same problem, button is completely useless. I paid a lot for a good product, sad apple can't back up their quality. 


Cory*** South Carolina 2014-01-29 17:39:04

Button slowly stopped working.  Was only after 16 months that I really noticed the problem.  Now it does not work at all.  Sad.  I got the iphone 5 on release day, same as the iPhone 4.  Love the phone, but Apple seems to be ignoring this issue.


Mari*** USA 2014-01-29 16:38:04

Josh*** 2014-01-28 16:52:35

Abad*** Walsall, uk 2014-01-28 15:41:45

 Faulty power button just after 12 months use


Oliv*** USA 2014-01-28 13:59:11

John*** USA 2014-01-28 12:38:02

Stev*** CA-USA 2014-01-28 11:55:46

Alan*** Texas 2014-01-28 08:41:37

Same issue. Power button not working and now outside of warranty. Thanks, Apple.


Tom *** USA 2014-01-28 08:00:21

 Power/lock button on iPhone5 started to deteriorate after 15 months. Surprised to see that this was a known issue, experienced by so many similar phones. This is obviously a known defect of the original hardware.


Dani*** USA 2014-01-27 22:56:05

 Power button not working after 13 months


Euge*** New Zealand 2014-01-27 20:57:47

Failed after 14 months


Hiro*** USA 2014-01-27 15:19:41

 Power button became unresponsive after 15 days warranty expired. 


Matt*** Northamptonshire 2014-01-27 14:22:00

 It is absolutely shocking that there is sooo many people with this defect and it's not been recognised as a factory fault by apple.


Mich*** Chicago 2014-01-27 14:10:13

Mich*** Chicago 2014-01-27 14:09:33

oliv*** USA 2014-01-27 09:30:15

Power button not working 30 days after warranty expired.


Jame*** USA 2014-01-26 12:27:35

Jere*** canada 2014-01-26 10:39:27

 power button doesn't work properly after ios 7 update and it's very hard to print screen


Aaro*** Philadelphia 2014-01-25 08:00:49
Button failure after 12 months
jack*** FL 2014-01-24 16:42:47
14 months later power buton not working.
Jeff*** Denver, CO, USA 2014-01-24 10:50:49

Purchased my iPhone 5 in December 2012.  Power button started getting flaky around October 2013, requiring more and more force to activate.  By December 2013, I could no longer activate it with my fingers alone, and had to mash it very hard with a tool, such as the plastic head of a writing pen cap.  As a workaround, I enabled Assistive Touch, and now use that exclusively to lock the display. 


Domi*** UK 2014-01-23 13:13:34
Power/sleep button totally unresponsive.
Ian *** Italy 2014-01-23 02:20:57

 I have the same problem, After 13 months the sleep/wake button not functioning. I too thought it was an iOS 7 problem but the timeline fits 13 months after getting the phone.  Was told I would have to sign for EUR249 of cost but I may not be billed for the full amount. I have already lost trust in Apple products as they are no longer worth paying the extra for as the quality is no longer there, shame.


iPho*** Midwest 2014-01-22 19:51:09
Button broke after 13 months
JAVI*** UK 2014-01-22 19:08:09

Tom *** Canada 2014-01-22 09:31:31

Power/sleep button totally unresponsive. 


Davi*** Atlanta, GA, USA 2014-01-22 08:13:48

Here I thought I was the only one with this problem    I have assumed that Apple would stand by its loyal customers, especially for a problem that is so widespread, but if they don't do the right thing on this one, they will lose me and my family as customers ...


Jere*** Ohio, USA 2014-01-21 11:38:09

 I remember when customer service used to be a priority. This is sad. 


Mike*** UK 2014-01-21 10:19:00

Mart*** 2014-01-21 08:18:09

Sean*** Maryland 2014-01-21 07:19:57

 Started gradually over the last two months or so. Now it's becoming a more frequent issue. 


Alko*** Minnesota 2014-01-20 21:30:35

Rony*** WA 2014-01-20 18:35:36

Nick*** Texas 2014-01-20 17:33:16

mari*** USA 2014-01-20 17:26:43

 I've also struggled with the defective power button.  It uses up my battery too fast and can't even take screenshots when I needed it most.


Joe*** Boston 2014-01-20 17:02:46

After having the iPhone 5 for just over a year, the sleep/wake button has stopped working. If I press hard on the corner of the button, it works maybe 1/10 times.


Stef*** New York City 2014-01-20 16:37:35

Ryan*** 2014-01-20 13:39:10

 Just a few months out of warranty, and then my button gradually gets worse and then it has stopped working altogether.


Rose*** Texas 2014-01-20 11:17:01

The power button started gradually to fail after warranty expired and completely stop working 3 months after that. Needs a replacement.


Will*** USA 2014-01-20 09:47:31
Replacement needed
Artu*** 2014-01-19 14:37:46

 I have this problem too


Jess*** USA 2014-01-19 12:34:16

Matt*** United Kingdom 2014-01-19 11:34:56

Park*** USA 2014-01-19 01:08:10

 Power button failed gradually over 1 week period, now works 10% of the time (January 2014). Bought slightly over a year ago. If 400 of us signed this petition so far, if you assume a 10% signing rate, that means over 4,000 iPhones have failed and thousands more will fail in coming months. Apple, Please start offering refurbished iphone 5s as replacements for these defective devices.


Thom*** 2014-01-18 21:39:56

 So my power button on my iphone 5 a year and a couple months out of warrenty and it's my fault that is just wrong. 


Huma*** Sweden 2014-01-18 19:25:34

Pasc*** Canada 2014-01-18 19:14:47

Power button failed after 14 months. Only pressing hard on the left side makes it work, as pretty much all others are reporting.


Jaso*** Seattle 2014-01-18 16:59:40

 My button does not work after 13 months.


Esme*** Texas 2014-01-18 12:31:18

 The power button for my iphone 5 fails every once in a while. But started to fail more and more. The button only works on the left side. Doesn't work anymore on the right.


Adri*** Surrey, UK 2014-01-18 05:00:00

iPhone 5 sleep/wake Button gradually got more unresponsive, and now doesn't work at all.


Chri*** Canada 2014-01-17 20:25:42

Rich*** 2014-01-17 13:17:26

Matt*** Located in Falconer NY USA 2014-01-17 08:59:23
Product should be replaced for defective power button. The life of the product should not be dictated by a defective switch. Product is only 15 months old.
Feli*** Germany 2014-01-17 03:03:46

After 14 months, the power button hardly works.  I also suffer from the other common iPhone 5 problem: dust under the camera lens.  Apple refused to replace the phone.


Matt*** Massachusetts, USA 2014-01-16 00:05:58

 I have to press the left side of the button really hard for it to work. Had the phone for 13 months. 


Zolt*** Australia 2014-01-15 20:16:25

Drew*** California 2014-01-15 16:22:13

 Stopped working after 13 months right out of warranty .


Andr*** Public 2014-01-15 16:21:10

jeff*** rocky mountain west 2014-01-15 10:00:53

widespread problem = recall/free fix.  sorry but it is time to take responsibility for a manufacturing defect.


stua*** UK 2014-01-15 07:47:52

Doug*** Georgia 2014-01-15 04:30:58

Mike*** California 2014-01-15 01:37:33

 Failed after 13 months. Now my iphone 5 shuts off randomly and is very difficult to turn back on. I am very disappointed with the quality. I have been a loyal Iphone user for 4 years now. 


Benn*** Boston 2014-01-14 22:46:43

 Apple did replace my phone when I brought it to the Apple store. 


Patr*** Southwest 2014-01-14 20:15:54

Scot*** USA 2014-01-14 19:58:54

 Own 2 iPads and an a iPhone 5 and will never buy another Apple product.  Genius Bar is useless.  Phone is 14 months old and button is dead.  Why not at least create an app that mimics the button?  Not only does Apple not do that, they won't even allow others to create one!!!


Alex*** Midwest USA 2014-01-14 19:52:06

 Power button broke on my first phone within 4 months. Got it replaced and it stopped working on my second phone after 7 months. Am very upset and will move to an android phone if a recall is not issued. 


Mike*** California 2014-01-14 19:31:58

Jim *** Florida / United Stated 2014-01-14 18:37:50

I had one of the first iphones 5 sold. I just started havein problems this week 1/14/2014 I guess I'm lucky it lasted this long!!


Gary*** USA 2014-01-14 15:44:41

Apple is ripping us off by not owning up to this power button manufacturing or design defect.


Denn*** United States 2014-01-14 14:33:06

Jess*** Florida 2014-01-14 10:30:03

the phones should have been recalled and fixed!!!!


Luci*** New York 2014-01-14 10:10:28

Power button failure after 13 mos


Pear*** Singapore 2014-01-13 23:36:21
The power on button stopped working on mu iPhone 5 a month ago. Initially, the problem is intermitten but since 2 weeks ago, it seemed to die altogether. It is inconvenient and annoying. The AssisstiveTouch is always in the way, plus I need a USB connection to power the phone up if I off it. I cannot imagine how things will be when I travel oversea next month. Why did this problem happened right after warranty expired?
Jaso*** Texas 2014-01-13 14:49:59

Nade*** Singapore 2014-01-13 07:47:08
after the upgrade to IOS7 power button lagging to work only left side of it , very annoying problem please help to fix it
Davi*** UK 2014-01-13 05:35:45

Qing*** CA, usa 2014-01-12 00:09:27

 My iphone 5 power button  failed after 14months. so bad.


Ron*** Los Angeles 2014-01-11 23:54:45

Jeff*** Pennsylvania 2014-01-11 22:16:23

 


Hect*** Chicago, Illinois 2014-01-11 21:39:00

Cody*** USA 2014-01-11 20:23:02

 I have had my iPhone since May of 2013, this is January of 2014 and my power button has totally quit working! This is ridiculous!


Anth*** France 2014-01-11 14:48:03

 Only left side of the button is working...


Andr*** USA 2014-01-11 14:30:22

Jess*** New Jersey 2014-01-11 10:14:11

Pete*** Northeast US 2014-01-11 07:51:15

 Please fix this issue. Since iOS 7 update my power /sleep button has been rendered useless.


Davi*** UK 2014-01-11 06:39:34
Failing at 15 months. Clever planned obsolescence Apple!
Andy*** USA 2014-01-10 18:42:53

 The power button on my iphone 5 started having problems a few months and has been getting progressively worse. I have to press the left side if the button really hard several times to get the phone to lock. I'm afraid to try and turn it off as I'm not sure I'll be able to turn it back on. Also, my battery has started acting strangely since the last iOS upgrade jumping from 50 to 20% and anywhere in between. 


joby*** Ohio 2014-01-10 17:05:42

Jean*** Canada 2014-01-10 13:58:41
Grrrr!!!
Chad*** Arizona 2014-01-10 12:39:09

Jaso*** Germany 2014-01-10 12:11:10

I've had my iphone almost exactly 13 months and the power button broke a few weeks after my warranty expired. I've never dropped it or anything.


Solo*** Pennsylvania 2014-01-10 11:01:46

Mich*** UK 2014-01-10 10:04:52

15 months old iPhone 5, power button ceased operation completely.

Phone is in mint condition and never been dropped/damaged.


Rob *** US 2014-01-10 08:05:54

Jay *** West Virginia 2014-01-10 02:28:23

 Mr. Cook,

Please stand behind your product!


Shaw*** pacific 2014-01-09 23:06:47

 left side is still working but it appears to only be a matter of time


Jim *** Ohio 2014-01-09 22:10:29

 phone is 14 months old.    have to push hard on left side of power button to turn off.   very frustrating.  I can no longer use my $90 morphie juice pack because it wont turn off the phone.


Bria*** Florida 2014-01-09 21:57:30
My screen just locked and I had to go to the genius bar to power off the phone. If your power button is trash you cannot do a hard reset...it sucks! I'm currently doing the workaround but I now have my phone set to never auto-lock so I can drain the battery if I need to.
Case*** Coralville, Ia 2014-01-09 17:23:34

 Button stopped working, no damage done to cause this. Simply doesn't work at all now.


Evan*** USA 2014-01-09 13:04:33

Power button started to fail at about the 12 - 14 month mark. Now it's barely functional. Extremely frustrating.


Paul*** Texas 2014-01-09 11:25:11

Eric*** USA 2014-01-09 10:47:17

Failed after 14 months. The timing of the failure on all of these phones is very curious.  I've always purchased Apple products, and have always encouraged others to do the same.  This might be the end of that.


John*** USA 2014-01-09 10:29:59

Failed after 12 months. Perfect timing to avoid warranty.


Hris*** Bulgaria 2014-01-09 07:44:39

Ales*** Switzerland 2014-01-09 03:35:02

 Very disappointing from a company like Apple. (Got my iPhone in autumn 2013, power button stopped working completely.)


Sian*** UK 2014-01-09 02:04:25

 I have this problem, my phone is only 13

months old!


Elis*** Canada 2014-01-08 22:17:56

Arma*** Toowoomba, Australia 2014-01-08 21:19:08

Shan*** Texas 2014-01-08 19:36:33

 The same as everyone else. My button stopped working after 13 months. Conveniently after the warranty expired. Very frustrating!


Dani*** Washington 2014-01-08 19:16:56

Very dissapointed in Apple's customer service on this issue- I was told I had to pay $269 for a replacement.  They told me that i should have purchased AppleCare- i asked them, so I should only expect Apple products to last if i purchase AppleCare? My iPhone 5 has never been mishandled in any way, and it is 2 months out of warranty. 


Jere*** Illinois 2014-01-08 18:27:25

Dave*** Illinois 2014-01-08 18:09:11

 This is a very frustrating problem as I can't shut off the screen because this button doesn't function properly


Tom *** NorCal 2014-01-08 16:53:10

Absolutely inexcusable that such a ubiquitous, premium product from a seemingly reputable company would be vulnerable to such a basic defect, and then the customers completely ignored by Apple.


Cody*** Orange County, CA 2014-01-08 14:12:09

Oran*** USA 2014-01-08 14:11:06

Mich*** Denver, CO 2014-01-08 13:40:23

Like everyone else, the power button stopped working on my iphone 5 after 13 months after i bought the phone (and after i installed ios 7).  The genius bar just says it is $260 to fix (becuase i don't have apple care), or use the accessibility  workaround.  I have liked all the models of iphones i have purchaced so far, but apple not taking responsibility for an obvious chronic problem is rediculous.  I shouldn't have to be forced to buy apple care because the product becoms defective after 1 year.  I'm not sure if this is a hardware problem, or a software problem, but apple should do the right thing, and replace the devective phones, so they can figure out what the problem is, and prevent the problem from happening in the future.


henr*** Boulder, CO 2014-01-08 12:51:19

Amis*** Tampa, FL 2014-01-08 11:45:21

iPhone 5 Power button stopped functioning properly about 30 days after warranty expired. Only works partially on the left side. Been in the case the whole time, no damage what so ever, really odd that it stopped working.


Jess*** Chicago IL 2014-01-08 10:41:43

Virg*** Washington, DC 2014-01-08 10:03:00

Power button stopped working after warranty expired. First time iPhone user.


Jame*** Scotland 2014-01-08 09:34:50

Jame*** Scotland 2014-01-08 09:34:43

Jame*** Scotland 2014-01-08 09:34:31

Patr*** San Diego, CA 2014-01-08 09:28:39

So annoying.


kind*** Indiana 2014-01-08 09:18:24
power button stopped working properly
Gabr*** France 2014-01-08 04:52:24

Power button dying slowly days after days....iPhone 5 1year + old


Abby*** 2014-01-08 04:09:16

 Mine doesn't work too.


Jay *** Vienna, Austria 2014-01-08 02:33:07

Tina*** Austria 2014-01-08 01:07:06

Shan*** Texas 2014-01-07 23:52:39

 The same as everyone else. My button stopped working after 13 months. Conveniently after the warranty expired. Very frustrating!


Paul*** USA 2014-01-07 22:57:21

 Power button gradually stopped working after 12 months! I'm starting to doubt Apple. Please do a recall!!!!


Paul*** USA 2014-01-07 22:57:06

 Power button gradually stopped working after 12 months! I'm starting to doubt Apple. Please do a recall!!!!


Minj*** CA, USA 2014-01-07 22:54:37

Not working after 1yr.


Curt*** Washington 2014-01-07 22:53:08

My power button bega to have problems after about a year of use and continues to get progressively worse.


Rich*** Pennsylvania 2014-01-07 19:55:07

 After about 12 months of average usage, my power button no longer functions properly. Rarely does it do its job, so I have resorted to using the AssistiveTouch function, which is a pain.


Lawr*** USA 2014-01-07 19:12:17
This explains what has just started with my i5.
Ridw*** California 2014-01-07 19:03:04

Power button is out at 14 month, conveniently after I am out of warraty 


Jeff*** USA 2014-01-07 19:02:49

 iPhone 5 power button failed weeks after warranty period.  Do the right thing, Apple.


Alle*** Indiana 2014-01-07 18:22:26

Sleep/wake button quit working. Apple wants $269 to replace my phone. 


Chri*** France 2014-01-07 18:10:09

affected after 13 months. First volume down button then power button


Paul*** Texas 2014-01-07 15:10:39

Pene*** USA 2014-01-07 11:27:42

 iPhone 5 power button no longer works on 15 month-old phone. Outrageous as this is a $700 phone. First time iPhone user. Will take a miracle to be buying another one again after this fiasco.


Pene*** USA 2014-01-07 11:27:36

 iPhone 5 power button no longer works on 15 month-old phone. Outrageous as this is a $700 phone. First time iPhone user. Will take a miracle to be buying another one again after this fiasco.


Joey*** USA 2014-01-07 10:47:40

Power button experienced issue 6 months into ownership, replaced. Now 9 month with the replacement phone, same issue arise


Scot*** USA 2014-01-07 09:58:52
2 months out of warranty, power button doesn't work.
Maur*** Atlanta, GA 2014-01-07 09:47:39

A.St*** Australia 2014-01-07 02:09:21

Power Button works intermittently hopefully will not fail all together.

One month out of warranty period :(

Impeccable timing Apple!!!


Patt*** 2014-01-07 01:40:51

mine stopped working few weeks after the warranty period ended.


Josh*** Chicago, IL USA 2014-01-06 21:30:18

Luke*** Ontario 2014-01-06 21:11:01

 Iphone 5 power button never works. Ever.


Jona*** New York 2014-01-06 19:58:25

 My power button is very defective. It takes about 50+ tries to lock my iPhone 5!


amel*** california 2014-01-06 18:58:48

amel*** tujunga, ca 2014-01-06 18:58:32

Pete*** Boise, ID 2014-01-06 18:18:59

 iPhone 5 purchased 1 week after release.

 

Phone has been protected by an Ottor Box Defender since new, never exposed to elements and is in new condition.

 

Power Switch a week ago began to fail, unable to turn phone on or off, home button must be used.


Gary*** Dallas, Texas 2014-01-06 15:41:37
Sometimes takes several presses to check the phone. Pressing on the, 'inside' of the button seems to be ok. Pressing closer to the, 'outside' is hit and miss.
Chri*** UK 2014-01-06 15:37:06

Ryan*** USA 2014-01-06 14:02:50

ARNE*** HAWAII, USA 2014-01-06 13:49:47

This should be a recall.


Alir*** USA 2014-01-06 13:47:58

Mich*** Utah 2014-01-06 13:38:45

Mane*** South Carolina 2014-01-06 13:18:49

Niel*** Netherlands 2014-01-06 12:52:02

Marc*** Ontario, Canada 2014-01-06 12:35:18

 Have had it replaced once. New model has it happening again. Haven't contacted apple about it, but they need to do some form of re-call if this is as widespread as it sounds. 


Kevi*** 2014-01-06 12:11:48

Jere*** USA 2014-01-06 11:37:01

Joe*** USA 2014-01-06 10:58:00
wow true much deficiency very worn such poor plz no so bad
Pete*** Europe 2014-01-06 10:50:04

Bren*** USA - IA 2014-01-06 03:33:18

 My power/lock button stopped working exactly 13 months after I purchased my iphone5. $269 to fix the issue is more than I paid for the phone on contract. I have been using assist ice touch in order to lock the screen.


Neil*** Asia 2014-01-06 02:33:00

my iphone5 also have this problem.


Pawa*** USA 2014-01-05 22:49:52

What if the phone is just out of warranty? It seems like other people have had the same issue with their phones after the iOS 7 update. Will the Apple Store repair or replace the phone or is it a lost cause to go there?


Mary*** Canada 2014-01-05 22:15:25

Fred*** Canada-Ontario 2014-01-05 21:00:32

Got the iPhone 5 when it was released, power button issues after 8 months. Apple replaced it under warranty. 7 months later I'm having the same problem and the phone is out of warranty. I just want my power button fixed and not have to pay $305(after taxes in Ontario) for a replacement phone. 


Dene*** USA-NY 2014-01-05 20:10:12
My power button is damaged. Screenshots are next to impossible to take.
Matt*** Michigan 2014-01-05 19:37:56

 Had to fix it myself.


Andr*** Hawaii 2014-01-05 19:32:10

broke one year and three days after purchase


Andr*** 2014-01-05 19:31:30

Broke one year and three days after purchase


Rico*** USA 2014-01-05 19:31:24
My I phone 5 just 13 months the power button doesn't work no more.
Lisa*** USA 2014-01-05 19:23:43

Dona*** Australian 2014-01-05 19:13:24

 I have a iphone5 USA VERSION with the button being hard to push its only 10 months old ..I now have a iphone5s Australian versionand had its for about 3months seems fine at the moment

Seems that the iphone you buy from the US is dodgy.. like mine

Then after buying a 5s Australian seem that we have less issues and higher quality standards

Australian consumer law protects the customers.

Look after your customers not your money


Timo*** Ohio 2014-01-05 18:49:43
Do the right thing here, Apple.
cesa*** new york 2014-01-05 18:33:20

just like to quality price you charge should should your service be. 


Emil*** US 2014-01-05 18:25:23

Chri*** New York 2014-01-05 18:05:12

My iPhone 5 ( Black 16 GB ) has been replaced twice for the power button issue. I am now out of warranty and hope not to have that problem again. 


Dere*** U.S.A. 2014-01-05 18:01:00

Ted *** USA 2014-01-05 17:52:09

Just*** Usa 2014-01-05 17:19:09

Darr*** Vancouver bc 2014-01-05 17:13:22

 My iphone 5 power button doesnt work any more and Why should I spend $260 to fix your design mistake


Elij*** USA 2014-01-05 17:07:38

 so sad. 


yene*** türkiye 2014-01-05 16:55:30

Step*** USA 2014-01-05 16:52:06
Been dead for a while... My warranty expired.
Ahme*** Toronto 2014-01-05 16:47:20

Kevi*** UK 2014-01-05 16:41:53

Aaro*** U.S.A. 2014-01-05 16:21:13

Jon *** 2014-01-05 16:09:47

Oliv*** 2014-01-05 15:48:11

Kevi*** United States 2014-01-05 15:41:08

Anna*** California 2014-01-05 15:40:10

 This happened a couple of weeks after my warranty expired. I had resolved to using to the assistive touch option. I have searched online and apparently people are having the same issue lately. 


Trev*** Syracuse NY 2014-01-05 15:36:34

Jeff*** New York 2014-01-05 15:23:02

Josh*** Pomeroy ohio 2014-01-05 15:18:22

Erin*** USA 2014-01-05 15:17:19

 Please fix this!! 


Kell*** Ohio 2014-01-05 15:12:29

Just picked up an iphone 5. Please recall and fix this issue! 


Core*** US 2014-01-05 15:11:46

 Fix this! Just bought  an iphone 5 for the wife.


Timo*** Sacramento 2014-01-05 15:10:44

cody*** North America 2014-01-05 15:10:21

Chri*** Montreal 2014-01-05 15:04:15

Andr*** Louisiana 2014-01-05 15:01:12

 My power button went out TWO WEEKS after I paid three hundred dollars for my phone. 


Ohm *** Texas 2014-01-05 14:52:03

Donn*** Tennessee 2014-01-05 14:45:03

 Mine stopped working around 7 months. Luckily I was still under warranty. I know plenty of people who's have stopped working. 


Vict*** Texas 2014-01-05 14:43:00

 I hate it. I shouldn't have to pay. 


Sal *** NJ 2014-01-05 14:26:06

 Power button died 23 days after the warranty ended. 


Vict*** Florida 2014-01-05 14:25:18

Ben *** United States - Maine 2014-01-05 14:19:02

 It has happened to me twice. I bought the iPhone 5 on release day, and within a month the sleep button stopped working. I dealt with it for a month before I could make it to an apple store, and they told me there was nothing they could do. I later broke the phone and had to purchase a replacement. That button on the replacement also stopped working after about a month. I have since moved onto the Samsung GS4 as I am sick of dealing with Apple and will never purchase an Apple product again.


Anth*** Nj 2014-01-05 14:11:19

Jasm*** London 2014-01-05 14:10:24

Kurt*** 2014-01-05 14:08:39

 Consistent problems.  Had it fixed twice.


Kurt*** 2014-01-05 14:08:35

 Consistent problems.  Had it fixed twice.


Care*** Los Angeles, CA 2014-01-05 14:07:30

Jan *** Poland 2014-01-05 14:07:28

The power button broke some time ago, causing extreme annoyance. 


Kurt*** 2014-01-05 14:06:49

 Consistent problems.  Had it fixed twice.


Gabe*** Chicago, Illinois 2014-01-05 14:03:32

 My wife and I both bought the iPhone 5 on its release day and both of our phones power buttons are completely useless. C'mon Apple, make it right!!!


Demi*** So-CAL 2014-01-05 14:00:51

Jame*** Iowa 2014-01-05 14:00:41

My iPhone 5 power button has died.


Emil*** Iowa 2014-01-05 14:00:20

My iPhone 5 power button has died


Jord*** southeast 2014-01-05 13:59:49

King*** Hidalgo TX 2014-01-05 13:50:06

Yeah it's broken. Since I bought it, it has been broken for about 4 days of usage.


Robe*** United States 2014-01-05 13:47:20

Ryan*** Los Angeles 2014-01-05 13:42:13

 My iPhone 5 power button has died for no reason of my own. It slowly stopped working properly until it now it won't work at all. 


Cart*** Midwest 2014-01-05 13:39:29

 Although luckily mine wore out within warranty I could easily see a scenario where it would have worn out a little later and me being stuck.


Serg*** Spain. 2014-01-05 13:36:46

Mich*** Scotland 2014-01-05 13:36:10

Wasn't aware this was as widespread and frankly I'm shocked that it has affected so many.


Zac *** Texas 2014-01-05 13:25:51

Never had a problem with apple products until the iPhone 5. Mine failed 1 day out of warranty and Apple was completely unwilling to accommodate me

 


Fran*** CT, USA 2014-01-05 13:25:26

Owen*** Northeast 2014-01-05 13:22:11

 I love my iPhone, I use it every day. However, my lock/power button has completely stopped working. It is supremely inconvenient because I take a lot of screenshots, and now I can't. Also I like to watch YouTube and browse the internet with my phone and I've tried the Assistive Touch feature so I can still lock my phone but the Assistive Touch button gets on the way on the screen. I hope that Apple address this significant issue. I want to get back to enjoying my iPhone. 


Chri*** California 2014-01-05 13:18:10

 My power button has died as well. Tried to get it replaced but they told me my warranty was expired. 


Alic*** United Kingdom 2014-01-05 13:06:44

Phil*** Louisiana 2014-01-05 13:03:52

 I'm signing this petition because I have experienced the power button defect and know many others.


Drew*** Midwest 2014-01-05 12:53:27

Alan*** Louisiana 2014-01-05 12:38:07

 I know more than 8 others with this issue.


Shan*** Texas 2014-01-05 12:30:56

Andr*** USA 2014-01-05 12:19:50

 iPhone 5 power button became unresponsive a few months ago. Very annoying.


Tayl*** USA 2014-01-05 12:11:38

Tayl*** USA 2014-01-05 12:11:38

Kevi*** Boynton Beach, Florida 2014-01-05 12:09:22

Evan*** New york 2014-01-05 12:07:16

Adam*** USA 2014-01-05 12:03:50

 My iphone 5 power button is not working consistently and I have had my phone for 15 months. It started giving me problems about a month ago which was 2 months after my warranty was up. 


Jaso*** Connecticut, USA 2014-01-05 11:57:40

Ben *** USA 2014-01-05 11:56:16

Cole*** USA 2014-01-05 11:55:01

 Surprised to hear this is a widespread issue


Davi*** UK 2014-01-05 11:54:00

My iPhone 5 power button became very unresponsive shortly after the warranty expired The home button was intermittent for a while too, but seems OK at the moment (maybe dust in it?). Also had minor camera issues (pink blobs).

Did a DIY power button fix with parts+tools from iFixIt, it was a success (but it's not a particularly easy fix, and could easily result in further damage)

Rather disappointing. My previous iPhone 4 had no issues in the ~2 years I owned it. With most phone contracts at 24months these days, I expect the phone to last at least that long, it's been reasonably well looked after.

 


Davi*** Los Angeles 2014-01-05 11:52:56

Davi*** UK 2014-01-05 11:52:45

My iPhone 5 power button became very unresponsive shortly after the warranty expired The home button was intermittent for a while too, but seems OK at the moment (maybe dust in it?). Also had minor camera issues (pink blobs).

Did a DIY power button fix with parts+tools from iFixIt, it was a success (but it's not a particularly easy fix, and could easily result in further damage)

Rather disappointing. My previous iPhone 4 had no issues in the ~2 years I owned it. With most phone contracts at 24months these days, I expect the phone to last at least that long, it's been reasonably well looked after.

 


Geof*** Rochester, NY USA 2014-01-05 11:42:25

 Problem started happening only two weeks after my warranty expired and my trip to the Apple Store was unsuccessful, being told I would have to buy a new one. 


Kar *** New York 2014-01-05 11:40:53

Stev*** United Kingdom 2014-01-05 11:40:51

 I find this disgusting business practice. If Apple cared about their customers, they would fix this issue. 


Jona*** USA 2014-01-05 11:34:18

Edwa*** Ohio 2014-01-05 11:30:55

Tyle*** Seattle, WA, USA 2014-01-05 11:21:19

 Power button died right after warranty expired. Super annoying. 


Maso*** Michigan 2014-01-05 11:20:14

Crai*** Northwest 2014-01-05 11:11:49

 My power/sleep button has not been working properly for the last few months.


Jare*** Wisconsin 2014-01-05 11:00:50

power button died after about 6-7 months of use (I assume its a spring failure)


Dane*** Ontario 2014-01-05 10:33:09

rob*** US OF A, BABY! BACK TO BACK WORLD WAR CHAMPS! 2014-01-05 10:30:43

power button died after about 8 months. got it replaced, but i can feel it happening again. wtf bruh.


Brad*** AL, USA 2014-01-05 10:29:58

Luca*** montreal 2014-01-05 10:25:45

 happen to my 4S so i needed to replace it ugh! cost a lot


Tik *** IL, USA 2014-01-05 10:23:10

Bria*** Florida 2014-01-05 10:22:46

 Just died a month ago and here I thought i could go to apple and they would help me out. Great! 


John*** Rhode Island 2014-01-05 10:21:03

 I didn't even know this was a real thing, amazing that its such a widespread issue judging from the number of signatures already. I've had my iphone 5 going on 12 months and about a month ago the button just stopped working and i've had to press it multiple times and harder than designed to get it to work correctly. sometimes it inadvertedly takes screen shots or reboots when all i want to do is turn off the screen before my battery drains in an hour.

I even convinced myself that it's always been like that but i never noticed (it hasn't). Everything from that to thinking it was an option in the settings or a flawed feature of ios7.


Dan *** UK 2014-01-05 10:18:26

Jeff*** Pennsylvania 2014-01-05 10:18:22

 Button died and phone wouldn't shut off about 14 months of use.


Raym*** United States 2014-01-05 10:15:34

 13 months and then power button would  it work for me.


Tom*** California 2014-01-05 10:15:25

Ashl*** United States 2014-01-05 10:07:46

 By button has been nonfunctional for some time now. It's quite a neusance, not being able to actually turn my phone on and off.  Already looking into an android because I've simply given up. 


Tym *** United States, Illinois 2014-01-05 10:05:43

 This is the second time this had happened. Got it replaced the first time. Now I'm out of warranty. Wonderful. 


Robi*** United States, California 2014-01-05 09:58:43

Mike*** Clinton ontario canada 2014-01-05 09:42:57

Jord*** Bulgaria 2014-01-05 09:40:00

Jona*** UK 2014-01-05 09:39:23

Step*** 2014-01-05 09:37:02

 Power button currently works about 1 in 10 times I use it


doll*** Nprtheast 2014-01-05 09:33:51

 10 months and power button no longer works. will have to buy a new phone


Guna*** Malaysia 2014-01-05 09:30:13

 I have problem with the power button too. 


Jack*** Dorset 2014-01-05 09:29:13

Mine broke after 10 months of use, bought brand new. It started only to play up but after 11 months it was not functional at all. 


Jack*** Dorset 2014-01-05 09:29:09

Mine broke after 10 months of use, bought brand new. It started only to play up but after 11 months it was not functional at all. 


Jack*** Dorset 2014-01-05 09:29:04

Mine broke after 10 months of use, bought brand new. It started only to play up but after 11 months it was not functional at all. 


Hunt*** CT, USA 2014-01-05 09:22:19

 Happened around 13 months. Barely works, if it all. 


Cand*** Ontario, Canada 2014-01-05 09:21:16

 I had this issue, 43 days out of warranty I see a genius bar only to be told, oh well that's what the extended apple care is for & if I want a new phone they will gladly sell me another at a discount. Sorry I am still paying for this one, I have talked to MANY people about this exact issue, its widespread and shouldn't matter when its an obvious error on Apple's part. This will be the LAST Apple phone I buy EVER!


Tony*** Minnesota 2014-01-05 09:14:31

Adam*** Northeast US 2014-01-05 09:10:12

Doug*** Stockholm, Sweden 2014-01-05 09:06:26

 I have had it for about 14 Months and it gets worse every day


Muhd*** Singapore, Singapore 2014-01-05 08:59:44

 After close to 13 months of usage my once wobbly power button is now barely usable. This is despite enabling assistive touch so as to reduce the workload on the said button. In addition to that, I have only been using the button to switch on and off the device every once on a while. It's a shame a peritoneal such as this is even necessary to get the attention of Apple whose ethos and steadfast principles clearly demand the highest level of perfection from every product. As a lifelong apple fanboy this (major) issue has both disappointed and angered me. 


ze*** AZ 2014-01-05 08:57:30

Zach*** U.S 2014-01-05 08:45:25

Patr*** London UK 2014-01-05 08:33:15

Jeff*** USA 2014-01-05 08:32:30

Kevi*** Pennsylvania 2014-01-05 07:41:22

Luka*** Hamburg, Germany 2014-01-05 07:41:14

Dale*** Cumbria, UK 2014-01-05 07:38:40

 Happened within 15 months. My iphone 4 got replaced 3 times due to this issue


Dani*** Canada 2014-01-05 07:33:01

Crai*** Canada 2014-01-05 07:27:42

 It happened after 11 months of having my phone, I got lucky and could replace my phone, but not everybody was as lucky as me 


Sass*** Vancouver, Canada 2014-01-05 07:24:44

 Apple, please fix the issue!


Nico*** US 2014-01-05 07:23:22

Mark*** Louisiana, USA 2014-01-05 07:22:57

Kels*** Midwest USA 2014-01-05 07:13:39

Mare*** Singapore 2014-01-05 07:02:27

 Yup - power button died after ~6 months.


Fran*** Texaa 2014-01-05 06:51:19

Jack*** Canada 2014-01-05 06:45:58

I bought the iPhone 5 at launch. My power button started to not work properly about 4 months ago. I could only cause a power off if I hit the button in the perfect place, otherwise nothing would happen. Now, it's completely useless. I had to turn on assistive touch to be able to power down my phone.


Marc*** Denmark 2014-01-05 06:29:09

Kyle*** 2014-01-05 06:25:39

Sam *** Bristol 2014-01-05 06:14:40

Antt*** Finland 2014-01-05 06:12:09

 My first iPhone 5's power button died after one month of use. I got a replacement phone, which button lasted for a couple of months. Again, I got a replacement which lasted a few months too. At that time I sold my phone and switched to HTC, no flaws so far.

My girlfriend's i5 power button is also starting to die after about 10 months. Maybe it has lasted for so long because she mainly uses her work phone.


OSAM*** Australia 2014-01-05 06:11:39

 Fuck yeah! 'murica!


Bro *** Kuala Lumpur, Malaysia. 2014-01-05 05:59:32

Lanc*** Philippines 2014-01-05 05:51:12

Pete*** Colorado 2014-01-05 05:38:42

Both my power button and down volume button stopped working on my phone, I've had it just over a year now.


Don *** Melbourne, Australia. 2014-01-05 05:12:49

Zach*** Texas 2014-01-05 04:50:37

Nich*** California 2014-01-05 04:46:12

 Apple won't help me. 2 days out of warranty. 


Greg*** Australia 2014-01-05 04:42:29

 Power button randomly stopped working about 1.5 years after getting my phone. 


Jame*** West coast 2014-01-05 04:41:22

 Lock button stopped functioning roughly within three months of purchase. Extremely frustrating, and this problem needs to be addressed. 


Matt*** Canada 2014-01-05 04:40:03

 Lock button works maybe one in six presses.


Mitc*** The Netherlands 2014-01-05 04:36:42

Got it replaced the first time after about five months, now broken again after about 7 months, just out of warranty.


Raph*** CA, United States 2014-01-05 04:36:06

Nick*** Australia 2014-01-05 04:29:42
In the first week !
Jan *** Philippines 2014-01-05 04:22:52
Power button stopped working after 5 months! Insane!
Lee *** Leicester, UK 2014-01-05 04:19:05

 Had this happen to me, annoying as anything. Took it to an Apple store & when I mentioned 'is it a common problem' I was told "No, but we have had 1 or 2 recently". After finding it was going to be approx £80 to repair, I now have to put up with it for about another year until my upgrade is ready.


John*** chicago 2014-01-05 04:15:37

 swag


Chri*** Oregon 2014-01-05 04:04:29

 Lock button stopped working continuously after about 13 months.


Etha*** 2014-01-05 03:44:08

Bila*** NY 2014-01-05 03:12:30

Aaro*** Manitoba 2014-01-05 03:08:56

iPhone 5 power button died 13 months in. 


Will*** Edmonton, AB Canada 2014-01-05 02:51:09

Hoan*** Florida 2014-01-05 02:50:53

 My power button has stopped working and I have had this phone for only about a year.


Geor*** United States 2014-01-05 02:47:12

Happened to my original iPhone 5 purchased within the first week of release. Replaced a few months later in January, which had the same issue again a few months later after my original warranty was expired. I had to pay money for a replacement. I eventually sold my replacement. I'm a strong Apple supporter, but this was ridiculous, and not the first time I've had design problems.


Brad*** California, United States of America 2014-01-05 02:36:12

 Broken iphone 5 button after a little over 1 year of use.


Maso*** East coast US 2014-01-05 02:27:21

 My button died at about 1 year, very frustrating.


Jed *** USA 2014-01-05 02:25:24

Jeff*** Indiana, USA 2014-01-05 02:12:40

 My power button has been flakey for the past month. I have had my phone since October 12'...


Chri*** Canada 2014-01-05 02:09:03

Happened to my 4s as well.


Roma*** Canada 2014-01-05 02:05:08

Bran*** Arizona 2014-01-05 02:04:48

Gabe*** Usa 2014-01-05 02:02:34

 Power button started acting up right around 13 months of use. No option to repair/replace due to expired warranty. 


Eric*** Los Angeles, CA 2014-01-05 01:50:04

Loui*** Canada 2014-01-05 01:47:52

 I don't have an iphone 5 but I do have a 4s. My sleep button has broken 3 times in the past 2 years. The first two times, it was under warranty, the 3rd time, I had a 3rd party fix it. So ridiculous Apple. 


Stev*** Minnesota 2014-01-05 01:36:42

Jess*** 2014-01-05 01:35:37

Dere*** Charlotte, NC 2014-01-05 01:33:55

Gabr*** USA 2014-01-05 01:15:56

Nic *** Washington, USA 2014-01-05 01:09:36

 Mine died after 11 months, thankfully in time for AppleCare.


R Ho*** USA 2014-01-05 01:03:19

 Yep. 14 mos. Have to use AssitiveTouch to lock my phone. 


Dan *** new jersey 2014-01-05 00:58:23

Jaso*** Canada 2014-01-05 00:57:27

Power button hardly works. Have to press it multiple times.


Nate*** OH 2014-01-05 00:56:02

Chri*** Georgia, U.S.A. 2014-01-05 00:55:39

pam *** 2014-01-05 00:54:00

Javi*** Spain 2014-01-05 00:53:52

 In only 3 month it stopped working


Gran*** Georgia 2014-01-05 00:49:27

Robb*** UK 2014-01-05 00:46:58

 This has affected me after my warranty was over, and two of my friends also had this issue within months of getting their phone, one where the button would only work when pressed on the very edge, and the other's wouldn't work at all. 


Dave*** Canada 2014-01-05 00:43:25

 Mine broke at the 12mo mark, days before end of warranty.


Andr*** 2014-01-05 00:39:16

 Power button and charging connector do not properly function. Constant issues locking phone without use of accesibility functions. 


Donn*** Orange, CA 2014-01-05 00:37:42

 My wife and I both have the iPhone 5 and our power buttons have gone out. Mine has stopped working completely and hers is on the way out. We set the auto lock to 1 minute so we can minimize how much the battery drains since we can no longer turn off our phones. 


Devi*** New York 2014-01-05 00:37:28

Dave*** USA 2014-01-05 00:35:32

 Mine stopped at about 12 months


Geor*** United States 2014-01-05 00:35:01

 Luckily I had AppleCare, others may not be as lucky.


Tyle*** USA 2014-01-05 00:26:52

My power button broke literally 2 weeks after my year long warranty expired. This is outrageous.


chri*** USA 2014-01-05 00:19:23

 mine died a this past november. i was out of warranty but had warranty through verizon so it was covered


Cina*** 2014-01-05 00:09:48

Dani*** USA 2014-01-05 00:09:34

My iphone 5 button is broken and I had to pay to replace it. This is ridiculous for how good your product is supposed to be. I will never be buying another apple product.  


Jeff*** Los Angeles 2014-01-05 00:05:11

Sean*** Australia, Brisbane 2014-01-04 23:59:51

Shaw*** Canada 2014-01-04 23:59:23

I have had 2 iPhone 5's do this to me within warranty!!!


Ossa*** 2014-01-04 23:55:58

Juli*** California 2014-01-04 23:54:03

Geof*** Louisville, KY 2014-01-04 23:52:05

Bret*** Los Angeles 2014-01-04 23:51:49

 My power button broke about six months after buying my iPhone 5.


Bill*** Texas 2014-01-04 23:51:37

Ope *** NY 2014-01-04 23:51:09

Bria*** Southwest 2014-01-04 23:47:58

Jon *** United States 2014-01-04 23:42:39

 This is happening progressively to me. Right now only the left side of the button works. Hoping the whole thing doesn't go out, but it's stupid that Apple won't fix it deal with this defect. 


Will*** Virginia 2014-01-04 23:40:36

Henr*** Arkansas 2014-01-04 23:38:38

Happened to me a month before out of warranty.


Tim *** Arizona USA 2014-01-04 23:36:05
  • Don't be jerks about it. It's a common issue, just replace the phone. 

Seth*** Canada 2014-01-04 23:33:54

Aksh*** Toronto 2014-01-04 23:29:51

This has occurred previously with older iPhone models I have had (more recently). Therefore the fact that this is a recurring problem which isn't being resolved has caused massive disappointment to the point where I don't want to use your products anymore. Not solely for this reason, but because this highlights the lack of attention to detail which made apple so steadfast and reliable in the face of other flimsy and careless designs.


Kass*** Denver, CO 2014-01-04 23:14:22

Eric*** California, USA 2014-01-04 23:10:43

Cody*** New Zealand 2014-01-04 23:08:39

Ryan*** Michigan 2014-01-04 23:06:43

 Yes I am having this issue. Bought iPhone 5 at its launch. 


Garr*** Arizona 2014-01-04 23:03:24

Josh*** Columbus, Ohio 2014-01-04 23:02:06

 I've had 3 iPhone 5's replaced within 10 months for a defective power button and my forth needs replaced for the same thing but it's now out of warranty. 


Carl*** Puerto Rico, USA 2014-01-04 23:01:26

Bran*** Wisconsin, USA 2014-01-04 22:57:40

My iPhone 5 power button has started to fail as of a couple months ago, it only works when trying to press it multiple times with more pressur than intended by design. At times it doesn't work at all i've been forced to us assistive touch features in order to lock my screen. 


Erro*** America 2014-01-04 22:52:24

Robe*** USA 2014-01-04 22:50:03

Adam*** Michigan, USA 2014-01-04 22:39:54

Alex*** 2014-01-04 22:33:45

Jaco*** Michigan, USA 2014-01-04 22:27:30

Step*** Tulsa 2014-01-04 22:25:23

  this should be addressed by Apple 


Hoan*** US 2014-01-04 22:20:30

Davi*** Toronto 2014-01-04 22:20:18

PLEASE FIX!


Cory*** California, USA 2014-01-04 21:42:13

Ken *** Illinois, USA 2014-01-04 17:39:28

 My iPhone 5 power button died 1 month after my 1 year warranty. 

Northbrook IL apple store would not swap this out since it was beyond warranty. 

This button problem is obviously WIDESPREAD and I feel Apple's quality has declined over recent years and this should have been recalled IMO.  


Blai*** New Jersey 2014-01-03 21:43:19

Same problem, 2 weeks out of warranty when I went to the Genius bar.....told not repairable $269 for a replacement. Unacceptable


HG C*** USA 2014-01-03 18:41:38

Imra*** Riyadh, Saudi Arabia 2014-01-03 16:18:34

Sult*** Saudi Arabia 2014-01-03 16:17:09

Sand*** USA 2014-01-03 13:42:49

Problem with power button had to press several times before it turs teh screen off.

 


Pedr*** Portugal 2014-01-03 12:05:51
My power button failled, but since in Portugal the warranty period is 2 years, so i took it for a replacement. they declined since my phone had some marks of falling down.
Roge*** UK 2014-01-03 02:20:00

 I had the problem and got told no fix, out of warranty but lucky for me in the UK we have the consumer law which in affect covers us for 2 yearsso had phone replaced.


Stua*** USA 2014-01-02 17:07:22

 My power button failed after 13 months just after my 1 year AppleCare membership expired. I was told also that replacement cost would be 269.99 at my local apple store. To top things off, somehow my carrier insurance had never been activated on my line either but was on the 2nd line, leaving me without a leg to stand on. After researching I discovered that the small 25.00 flex cable inside the phone was likely at fault and another 6.00 for a toolkit to open the phone. Now one is left with the dilemma, fix it yourself for 31.00 possibly missing a step and ending up with a 650.00 paperweight or paying apple 269.99 which is actually more than I paid to get the phone on contract anyway. I chose Apple after waiting it out for years to see what they would come up with and after years of being hesitant I bought 2 iPhone 5's believing all along that short of a drop and shatter or water damage incident on my part the phone would be reliable. I suppose I was mistaken. All I've seen from


Kerr*** USA 2014-01-02 16:34:41

 Power button stopped 15 months after purchase. I would be willing to pay a small fee for repair, but $269 is asinine. It's very annoying. 


Matt*** California 2014-01-02 15:36:15

 Stopped working after 13 months right after I upgraded to ios7. No physical event triggered it.  Apple store wants $269 to give me a refurbished phone


Jana*** Pará- Brazil 2014-01-02 13:44:14

Lila*** Brazil 2014-01-02 13:43:12

Adam*** Toronto, Canada 2014-01-02 12:46:13

 There's a wide spread issue of the power button no longer working, this happened to me 1 month after my warranty expired. After meeting with an Apple genius I was told my only course of action was to replace the button for $260.

This is a widespread isssue that is affecting many users and the replacement cost is roughly 30% of a brand new deivce without contract and $60 more than a new deice with contract. It's crazy to think it'll cost me more oney to fix my iPhone than it costs for a new one.

If this was a random breakage I would understand but this is affecting many people.


Terr*** USA 2014-01-02 12:19:28

Left side of the Power button fails 5 days after my 1 year warrenty expires.


Mark*** London, UK 2014-01-02 11:56:37

Scot*** USA 2014-01-02 11:49:44
iPhone 5 power button began having issues after 10 months, but didn't get really bad until 13 months (just out of warranty). Took it into the Apple Store and the Genius Bar associate saw an issue was reported on the phone in September, just before the warranty expired, and we were still within 90 days of that. Then, after pulling out the new phone and beginning to update it to iOS7 for me, he went and talked to his manager. His manager pointed out that the previous incident was in September of the previous year, and so it wasn't within 90 days. It's my wife's phone and I know she took it into some store in September of this year (might have been AT&T, I wasn't sure). The genius bar employee returned to tell me that instead of it being free, I'd have to pay $269 to get the issue fixed. I was pretty upset after getting my hopes up and then dashed by Apple's apparent policy of not caring about this issue. I'm seriously considering going all Android and returning my new iPad Air as well(s
Mark*** Seattle 2014-01-02 08:01:07

 Since iOS 7 - horrible problems with power button. Full reset at apple store in Seattle did not resolve the issue. Such con artists in Cuppertino. 


Russ*** USA 2014-01-01 00:03:29

 iOS 7.0 upgrade was the delineated event. No problem with power button prior. Left side only works.  I am a senior member IEEE up for Fellow ; degreed electrical engineer 30 yrs in electrical design and electromagnetic modeling and simulation.  I feel that there is at least a bad batch of contacts on a short production run of 5s.  We should all aggregate our IMEI & ICCID Numbers and ask Apple to see if all these bad switch phones are from a common production run then track it to the switch vendor. 


Russ*** USA 2014-01-01 00:02:59

 iOS 7.0 upgrade was the delineated event. No problem with power button prior. Left side only works.  I am a senior member IEEE up for Fellow ; degreed electrical engineer 30 yrs in electrical design and electromagnetic modeling and simulation.  I feel that there is at least a bad batch of contacts on a short production run of 5s.  We should all aggregate our IMEI & ICCID Numbers and ask Apple to see if all these bad switch phones are from a common production run then track it to the switch vendor. 


Onyx*** Atlanta GA 2013-12-31 16:03:38

This is not good. I do have the same issue after 14 months now. My iPhone 5 power button does not work at all and I use the assitive touch to turn it off. Very annoying. It started when I had iOS6 before the upgrade but gradually it got worse and now it does not work at all. I was told I have to pay $269 to get this fixed at Apple Store but I won't do that. I am very upset at Apple to not standing behind this.


Shwe*** San Francisco 2013-12-22 21:37:17

 I bit the bullet & spent $269 to get a replacement out of warranty due to the power button issues that surface 14 months after purchase. Previous iPhone 5 backup will now not restore on the new device through iTunes - I now not just have a hardware defect, I was made to pay for. I am now dealing with a software nightmare as well. Running back to Genius Bar for consultation. My replacement iPhone is now bricked. 

Never never buying an iPhone again. iPhone 5 was a terrible experience. 


Roki*** New York 2013-12-22 10:17:21

Jame*** Chicago 2013-12-22 09:28:15

Aaro*** Chicago, IL 2013-12-22 08:57:58

Dars*** Raleigh, NC 2013-12-22 08:42:13

Ian *** Olney, MD USA 2013-12-22 05:35:41

 The power button on my iPhone 5 does not work at all. I purchased it the day it was released so I'm out of warranty.


Ashl*** England 2013-12-22 01:45:27

 Broke after installing 7.0.4 and 14 months after buying! Awful quality 


Bill*** San Diego 2013-12-22 01:32:09

Phone replaced but second phone now acting up.


Fern*** Portugal 2013-12-19 18:05:54
Big Price for a Cheap Switch
HG C*** USA 2013-12-19 09:30:03

Sara*** United States 2013-12-18 23:08:29

Jess*** Orlando,FL 2013-12-18 20:45:12

Dori*** Orlando, FL 2013-12-18 20:23:02

My power button started working poorly about 4-5 days ago. I called the Apple support line only to be told that since I am 66 days out of warranty, there was nothing they could do. I was told that I could get a replacement phone for $269. I had my iPhone 4 for over two years and never had an issue with that phone. It is absurd that a phone costing ~$700 breaks after only 14 months of use. Unfortunately, my daughters just got their iPhone 5 last July. Had I known about this problem at that time, I would NEVER have bought them this phone. Since they are stuck with their phones now, I will make sure their power button breaks before their 12 month warranty is over. Apple's response to this matter has made me seriously look at the Samsung Galaxy. The S5 should be out by the time I'm eligible for an upgrade...


mike*** indiana 2013-12-18 19:58:26

my power button is in the process of going out. i have to press the left edge of it several times to get it to work. this started happening about 13 months after i bought it back in sept '12.

i still have a nexus one that i used for 3.5 years and it looks and operates like new. my iphone5 still looks like new. i don't drop my devices and take exceptionally good care of them along with gentle operation.

this is poor hardware design or cheap parts, one of the two. it can only be one of the two. this is not a good first experience with an iphone, however, i would like for that to not be true. there are many reasons why i love this iphone, but if this is what i can expect from them, i'll go back to android or windows for my next phone (as soon as my power button completely fails... )


Jaso*** Long Beach, CA 2013-12-18 19:14:44
Power button went out 11 months after I got the phone, which was launch day.
Wesl*** Illinois, USA 2013-12-18 17:40:53
I believe Apple has a responsibility to correct defects in their product.
Bill*** Eastern US - Pennsylvania 2013-12-18 17:19:11

 My button as well began having issues 13-14 months of ownership. It takes two to three hits to get it to work. Waiting for it to die 100%. 

Can't wait!


Coli*** California - North Coast 2013-12-18 17:03:29

Andr*** Czech Republic 2013-12-18 16:59:13

IPhone 5 power burton issue appeared after 8th months of using. Problem has been identified as a HW defect by Apple and the device has been replaced for a new one. 


Mihi*** San Francisco CA 2013-12-18 16:58:19

Andr*** Czech Republic 2013-12-18 16:57:49

IPhone 5 power burton issue appeared after 8th months of using. Problem has been identified as a HW defect by Apple and the device has been replaced for a new one. 


robe*** uk 2013-12-18 16:56:08
same defect deteriorates over time
Amir*** Sydney 2013-12-18 16:53:47

The power button stopped working for me after 13 months, apple refused to do any replacement.

My carrier refused saying that apple will not give a new phone.


Andr*** Czech Republic 2013-12-18 16:46:37

IPhone 5 power burton issue appeared after 8th months of using. Problem has been identified as a HW defect by Apple and the device has been replaced for a new one. 


Mihi*** San Francisco CA 2013-12-18 16:45:05

Jea*** Montreal, Quebec, Canada 2013-12-18 16:35:49

 Apple, do the right thing!


Rebe*** 2013-12-18 16:34:54

iPh*** USA 2013-12-18 16:20:40

My Power button started to act finicky in about 13 months after purchase. Went to Apple Store and the genius bar told me I need to pay $269 to get it replaced. I cannot believe that Apple is asking customers to pay this much where this is not a user's fault. I have kept my phone very well and never dropped it. I do not use my phone excessively either. I believe $700 phone should not wear our this quick. It should at least have an average life of two years.. I would not buy any Apple products anymore if Apple does not take action. If majority of users are having this problem, then that is a defect. Hope Apple hears this..